Remote Supervisor, Digital Services & Reimbursement

alignmenthealthcare; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Alignment Health is seeking a Remote Supervisor to lead the Digital and Member Reimbursement Specialists within the Resolution team. You will translate strategic priorities into daily execution, coach staff, ensure timely responses, accurate documentation, and maintain regulatory compliance across digital channels.

Reporting to the Director, Customer Resolution, you will monitor performance metrics, drive continuous improvement, and foster a culture of care and service excellence aligned with

Qualifications

• 5+ years of healthcare contact center, member services, or resolution experience.
• Experience leading digital member communications and reimbursement processes.
• Knowledge of CMS regulations and healthcare compliance.

Responsibilities

• Lead and coach the Digital and Member Reimbursement Specialists.
• Set performance expectations for quality, turnaround time, and compliance.
• Monitor metrics and drive process improvements.
• Ensure proper documentation in CRM and regulatory adherence.

Skills

Team leadership

Coaching

Regulatory compliance

Operational excellence

CRM systems

Tools

CRM systems

Job description

Alignment Health is seeking a Remote Supervisor to lead the Digital and Member Reimbursement Specialists within the Resolution team. You will translate strategic priorities into daily execution, coach staff, ensure timely responses, accurate documentation, and maintain regulatory compliance across digital channels.

Reporting to the Director, Customer Resolution, you will monitor performance metrics, drive continuous improvement, and foster a culture of care and service excellence aligned with