Remote Suitability Operations Manager

Penn Mutual; Northern (KY); Hybrid; USD 115,000 - 130,000; Full time

Job summary

HTK is seeking an Operations Manager of Suitability to lead a team of registered principals ensuring compliant review and approval of brokerage and advisory account applications. You will oversee new account reviews for completeness and risk, and maintain escalation procedures for complex cases.

In this remote US role, you will ensure consistent application of suitability and KYC/AML standards, collaborate with Compliance, Legal, and Risk, and drive process improvements, training, and QA

Qualifications

• 5–7 years of supervisory experience in broker-dealer or compliance.
• FINRA Series 24 registration required.
• Strong knowledge of suitability, supervisory practices, and FINRA/SEC requirements.
• Ability to interpret regulations and firm policies for account-review decisions.
• Strong written and verbal communication skills.

Responsibilities

• Lead and develop registered principals who review and approve brokerage and advisory account applications.
• Oversee new account application reviews for completeness, accuracy, appropriateness, and compliance.
• Provide oversight of account-opening decisions, including escalated, complex, or higher-risk applications.
• Ensure consistent application of suitability, supervisory, KYC/AML, and account-eligibility requirements.
• Maintain review standards, procedures, escalation protocols, and approval criteria.
• Partner with Operations, Compliance, Legal, and Risk to resolve account-opening issues.
• Promote AI adoption and continuous improvement within the team.
• Monitor application volumes, turnaround times, quality metrics, exceptions, and KPIs.
• Conduct QA reviews to identify trends, deficiencies, training needs, and control weaknesses.
• Serve as escalation point for complex customer, account, product, ownership, restriction, or suitability matters.
• Maintain supervisory controls and documentation for account approvals.
• Lead training for registered principals and account-opening personnel.
• Support regulatory exams, internal audits, compliance testing, and management reporting.
• Stay current on relevant securities regulations, FINRA rules, firm policies, and industry practices.

Skills

Supervisory experience

Regulatory knowledge

FINRA/SEC requirements

Communication skills

Education

FINRA Series 24

Job description

HTK is seeking an Operations Manager of Suitability to lead a team of registered principals ensuring compliant review and approval of brokerage and advisory account applications. You will oversee new account reviews for completeness and risk, and maintain escalation procedures for complex cases.

In this remote US role, you will ensure consistent application of suitability and KYC/AML standards, collaborate with Compliance, Legal, and Risk, and drive process improvements, training, and QA