Remote Student Support Specialist

Western Governors University; Millcreek (UT); Remote; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Flexible paid time off

Parental leave

Job summary

Western Governors University seeks a Student Support Specialist to enhance the educational experience by researching and resolving inquiries from students and staff in assigned areas. The role collaborates cross-functionally to provide timely, accurate information and identify opportunities for process improvements that boost service delivery.

The position handles email, phone, and other channels, using Salesforce and Genesys to resolve issues, with a focus on freundlichen, professional support

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service or contact center experience.
• Equivalent relevant experience may substitute for education.
• Remote/home office role with live support.

Responsibilities

• Provides tailored assistance to students and staff across varying skill levels.
• Manages student inquiries via email, phone, and other channels.
• Resolves concerns using internal systems such as Salesforce and Genesys.
• Collaborates with internal teams and escalates complex cases when necessary.
• Logs and documents interactions accurately.

Skills

Verbal communication

Written communication

Presentation skills

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Salesforce

Genesys

Job description

Western Governors University seeks a Student Support Specialist to enhance the educational experience by researching and resolving inquiries from students and staff in assigned areas. The role collaborates cross-functionally to provide timely, accurate information and identify opportunities for process improvements that boost service delivery.

The position handles email, phone, and other channels, using Salesforce and Genesys to resolve issues, with a focus on freundlichen, professional support