Remote Student Support Specialist – Live Help & Email

WGU; Salt Lake City (UT); Remote; USD 29,000 - 41,000; Full time

Benefits offered by this job

Bonuses

Health insurance

Tuition discount

PTO & holidays

Retirement plan

Job summary

Western Governors University is seeking a remote Customer Support professional to provide tailored assistance to students and staff. You will handle inquiries via email and phone, document interactions, and escalate complex issues as needed.

The role operates Monday–Friday, 8:00 AM–5:00 PM Mountain Time from a home office. Ideal candidates have 1+ year of customer service, strong communication, and multitasking skills.

Qualifications

• Excellent verbal and written communication skills.
• Detail-oriented with strong multitasking abilities.
• Strong problem-solving and critical thinking skills.
• Professional demeanor with customer-service mindset.

Responsibilities

• Provides tailored assistance to students and staff across varying skill levels.
• Manages student inquiries via email, phone, and other channels.
• Resolves concerns using internal systems such as Salesforce and Genesys.
• Collaborates with internal teams and escalates complex cases when necessary.
• Logs and documents interactions accurately.

Skills

Communication

Multitasking

Problem solving

Professionalism

Education

High School diploma or equivalent

Job description

Western Governors University is seeking a remote Customer Support professional to provide tailored assistance to students and staff. You will handle inquiries via email and phone, document interactions, and escalate complex issues as needed.

The role operates Monday–Friday, 8:00 AM–5:00 PM Mountain Time from a home office. Ideal candidates have 1+ year of customer service, strong communication, and multitasking skills.