Student Financial Services Specialist

Western Governors University; Millcreek (UT); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Life insurance

Flexible benefit account

Parental leave

Paid time off

Paid holidays

Sick time

Job summary

Western Governors University seeks a Financial Services Assistant to provide first-line support to students on Financial Aid and Student Accounts. You will deliver clear, empathetic communication and collaborate with enrollment staff to meet institutional goals.

The role requires strong customer service, documentation in CRM, and knowledge of billing and aid policies. WGU offers comprehensive benefits and a 40-hour work week in Salt Lake City, UT.

Qualifications

• High School Diploma or GED required.
• Experience in customer service or call center preferred.
• Ability to work in a fast-paced environment and adapt to change.

Responsibilities

• Act as the primary contact for student inquiries about funding options, tuition payment plans, and scheduled payments.
• Resolve inquiries promptly and document interactions in the CRM system.
• Support Federal Financial Aid, billing, and payments questions with clarity and empathy.
• Explain missing requirements and Federal Guidelines to students.
• Understand university billing cycles and processes.

Skills

Customer service

Office software

Communication

Teamwork

Adaptable

Education

High School Diploma or GED

Tools

Salesforce

Banner

OnBase

NSLDS

COD

Job description

Western Governors University seeks a Financial Services Assistant to provide first-line support to students on Financial Aid and Student Accounts. You will deliver clear, empathetic communication and collaborate with enrollment staff to meet institutional goals.

The role requires strong customer service, documentation in CRM, and knowledge of billing and aid policies. WGU offers comprehensive benefits and a 40-hour work week in Salt Lake City, UT.