Remote Student Experience Concierge (Part-Time)

RiseMe; Town of Florida (NY); Hybrid; USD 25,000 - 33,000; Part time

Benefits offered by this job

Remote work

Tuition assistance (Gift of Knowledge)

Health benefits

401K savings plan

Job summary

Kaplan seeks a part-time Student Experience Support Specialist to deliver concierge-level support to students nationwide, with a focus on Florida real estate students and licensing programs. You will manage records, coordinate program initiatives, and ensure high-quality service across national markets.

The role emphasizes effective communication, data accuracy, and collaboration with cross-functional teams to optimize student experiences in a flexible, remote setting.

Qualifications

• Education: High School Diploma or GED.
• Experience: 1 year of relevant service experience, preferably in customer support or customer relations.
• Technical Skills: Proficiency in MS Office and Gmail; ability to learn and navigate internal IT and business systems.
• Soft Skills: Excellent written and verbal communication skills; strong focus on service excellence.

Responsibilities

• Deliver concierge-level support to students and stakeholders via phone, email, and chat to resolve inquiries and provide a premium service experience.
• Provide dedicated assistance to Florida real estate students, ensuring they meet state regulatory requirements and licensing programs.
• Manage student records and orders accurately within internal databases to ensure data integrity and seamless delivery of materials and services.
• Coordinate national program initiatives by executing campaign tasks and projects aligned with growth and student success goals.
• Escalate complex issues to internal teams or leadership to ensure timely resolution and high satisfaction.

Skills

MS Office proficiency

Gmail

Internal IT systems navigation

Education

High School Diploma or GED

Tools

Internal IT systems

Job description

Kaplan seeks a part-time Student Experience Support Specialist to deliver concierge-level support to students nationwide, with a focus on Florida real estate students and licensing programs. You will manage records, coordinate program initiatives, and ensure high-quality service across national markets.

The role emphasizes effective communication, data accuracy, and collaboration with cross-functional teams to optimize student experiences in a flexible, remote setting.