Remote Student Experience Concierge (Part-Time)

Kaplan, Inc.; Town of Florida (NY); Hybrid; USD 26,000 - 32,000; Part time

Benefits offered by this job

Remote work

Tuition assistance

Health benefits

401K plan

Job summary

Kaplan, Inc. is seeking a Part-Time Student Experience Support Specialist to provide concierge-level service to students, especially Florida real estate students, across the U.S. via phone, email and chat. You will manage records, support licensing programs, and coordinate national initiatives with internal teams.

You will work remotely with a strong emphasis on accuracy, customer service excellence, and collaborative problem solving in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 1 year of relevant service experience, preferably in customer support.
• Proficiency in MS Office and Gmail; ability to learn internal systems.
• Excellent written and verbal communication; focus on service excellence.
• Adaptable, detail-oriented, and able to multitask in a fast-paced environment.

Responsibilities

• Deliver concierge-level support to students and stakeholders via phone, email, and chat.
• Provide dedicated assistance to Florida real estate students for licensing programs.
• Manage student records and orders in internal databases with data integrity.
• Execute national program tasks and projects to support client and student goals.
• Elevate complex issues to internal teams for timely resolution and satisfaction.
• Advise students on program requirements and product lines using subject knowledge.
• Track interactions using IT systems and ensure accurate administrative processing.
• Collaborate with cross-functional teams to improve workflows and service protocols.
• Maintain professional communication standards for a diverse student population.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Adaptability

Team player

Education

High School Diploma or GED

Tools

MS Office

Gmail

Internal IT systems

Job description

Kaplan, Inc. is seeking a Part-Time Student Experience Support Specialist to provide concierge-level service to students, especially Florida real estate students, across the U.S. via phone, email and chat. You will manage records, support licensing programs, and coordinate national initiatives with internal teams.

You will work remotely with a strong emphasis on accuracy, customer service excellence, and collaborative problem solving in a fast-paced environment.