Remote Strategy and Operations Enablement Manager

DealHub Ltd; Minnetonka (MN); Remote; USD 92,000 - 164,000; Full time

Job summary

Optum, part of UnitedHealth Group, is seeking a Manager, Business Operations & Strategic Enablement to partner with Provider Data and Eligibility Operations. You will translate complex operational challenges into actionable recommendations, lead cross-functional process improvements, and support executive decision making.

This role offers remote work within the U.S., with in-office four days weekly for Minneapolis or Washington DC areas.

Qualifications

• 5+ years of healthcare operations, provider data, eligibility, business operations, process improvement or related experience.
• Experience leading cross-functional initiatives and operational improvement efforts.
• Experience conducting root cause analysis and developing business recommendations.
• Experience documenting business processes and facilitating process improvement initiatives.
• Experience developing executive-level presentations, reports, and communications.
• Advanced Microsoft Excel and PowerPoint skills.
• Demonstrated solid analytical, organizational, and problem-solving skills.
• Demonstrated ability to influence stakeholders across multiple organizational levels.

Responsibilities

• Lead research, analysis, and coordination of high-priority operational issues and executive escalations.
• Conduct root cause analyses and develop executive-ready summaries and recommendations.
• Partner with operational leaders to track remediation efforts and monitor progress against strategic priorities.
• Provide analytical support for leadership decision making and business planning activities.
• Support leadership in identifying emerging operational risks, trends, and opportunities.
• Lead efforts to document, map, and evaluate end-to-end workflows across Provider Data and Eligibility Operations.
• Identify opportunities to improve quality, efficiency, automation, scalability, and operational effectiveness.
• Analyze current-state processes to identify rework, waste, unnecessary handoffs, bottlenecks, and process variation.
• Facilitate development of future-state workflows and operational models that improve performance and reduce operational risk.
• Partner with operational and technology teams to support implementation of process improvements.
• Develop business cases supporting automation and process enhancement opportunities.
• Monitor operational performance trends and identify opportunities for business improvement.
• Support strategic initiatives across Provider Data and Eligibility Operations.
• Coordinate cross-functional projects involving operational, technology, market, and business stakeholders.
• Develop performance reporting, scorecards, dashboards, and analytical tools that support operational decision-making.
• Track strategic initiatives through implementation and completion.
• Develop executive-ready presentations, communications, business reviews, and decision-support materials.
• Prepare materials for Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), leadership meetings, governance reviews, and strategic planning sessions.
• Translate complex operational information into concise messaging tailored to executive audiences.
• Ensure leadership communications accurately reflect operational performance, risks, opportunities, and strategic priorities.

Skills

Healthcare operations

Cross-functional leadership

Root cause analysis

Process improvement

Executive communication

Excel

PowerPoint

Analytical skills

Stakeholder influence

Tools

Facets

Epic

Xcelys

Monarch

Job description

Optum, part of UnitedHealth Group, is seeking a Manager, Business Operations & Strategic Enablement to partner with Provider Data and Eligibility Operations. You will translate complex operational challenges into actionable recommendations, lead cross-functional process improvements, and support executive decision making.

This role offers remote work within the U.S., with in-office four days weekly for Minneapolis or Washington DC areas.