Remote Strategy & Analytics Lead for CX Transformation

Cigna Health and Life Insurance Company; Northern (KY); Remote; USD 113,000 - 188,000; Full time

Job summary

Cigna Health and Life Insurance Company is seeking a Senior Strategy & Analytics Advisor to lead analytical work supporting C&CE strategic priorities. The role partners with Workforce & Footprint Strategy to drive improvements in customer experience and operating efficiency, including executive storytelling and business case development.

The position requires strong analytics expertise, coding in SQL/Python/R, and experience shaping strategic initiatives for senior leadership.

Qualifications

• Bachelor’s degree in Mathematics, Economics, Statistics, Engineering, Business, or related field preferred.
• Five years of analytics or management consulting experience.
• Strong communication, presentation, and facilitation skills.
• Ability to structure project / program plans and drive work independently.
• Ability to partner across organizations to influence and deliver.
• Proficiency in analytics-focused coding languages (SQL, Python, or R).
• Two years of building, managing, or using business models (optimization, forecasting, etc.).

Responsibilities

• Shape C&CE strategy by developing business cases and evaluating options.
• Leverage data to solve problems and inform decisions.
• Identify opportunities using trend analysis and operational data insights.
• Develop testing plans and monitor performance indicators.
• Translate Operations needs into business requirements for Tech partners.

Skills

SQL

Python

R

Education

Bachelor's degree in Mathematics, Economics, Statistics, Engineering, Business, or related field

Job description

Cigna Health and Life Insurance Company is seeking a Senior Strategy & Analytics Advisor to lead analytical work supporting C&CE strategic priorities. The role partners with Workforce & Footprint Strategy to drive improvements in customer experience and operating efficiency, including executive storytelling and business case development.

The position requires strong analytics expertise, coding in SQL/Python/R, and experience shaping strategic initiatives for senior leadership.