Strategic Renewal Operations Lead

Workiva, Inc.; United States; On-site; USD 106,000 - 185,000; Full time

Job summary

Workiva is seeking a Lead Renewal Operations professional to own and optimize high-volume renewal motions across distributor, AWS-related, and partner-supported renewals. You will implement scalable, AI-assisted workflows and partner with Renewals, Sales, Finance, Legal, and Ops to keep renewals moving.

This hands-on role emphasizes process design, data integrity in Salesforce, dashboards, and risk management, with a focus on reducing manual effort and improving visibility.

Qualifications

• Bachelor's degree required with strong analytical skills.
• Experience in Renewal/Revenue/Operations in a B2B SaaS environment is preferred.
• Strong Salesforce experience including data hygiene, reporting, and workflow tracking.
• Experience working with cross-functional teams and external partners to manage renewals.

Responsibilities

• Own day-to-day operational management of renewal portfolios across distributors, marketplace-related, partner-supported, and other long-tail segments.
• Ensure renewal opportunities are created, maintained, and progressed through appropriate workflows.
• Monitor expirations, stalled renewals, and aging opportunities to mitigate risks.
• Design and implement scalable renewal workflows with AI-assisted automation to reduce manual effort.

Skills

Salesforce

Gainsight

Excel

Education

Bachelor's degree

Tools

Salesforce CPQ

Gainsight

DealHub

Job description

Workiva is seeking a Lead Renewal Operations professional to own and optimize high-volume renewal motions across distributor, AWS-related, and partner-supported renewals. You will implement scalable, AI-assisted workflows and partner with Renewals, Sales, Finance, Legal, and Ops to keep renewals moving.

This hands-on role emphasizes process design, data integrity in Salesforce, dashboards, and risk management, with a focus on reducing manual effort and improving visibility.