Remote Strategic Partner Manager

HealthEquity, Inc.; Mission (TX); Hybrid; USD 72,000 - 92,000; Full time

Benefits offered by this job

Medical, dental, and vision

HSA contribution and match

Dependent care FSA match

Uncapped paid time off

Paid parental leave

401(k) match

Education tuition assistance

Gym and fitness reimbursement

Wellness program incentives

Job summary

HealthEquity, Inc. is seeking a seasoned Partner Relationship Manager to oversee day-to-day relations with channel partners and drive long-term success across diverse partners, from banks to health plans.

You will liaise with internal teams to ensure timely delivery of solutions while upholding contractual commitments. You will lead negotiations, manage multiple projects, and deliver clear communication to executives.

Qualifications

• 8+ years of account management or other relevant experience.
• BA/BS degree or equivalent.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of HealthEquity.
• Demonstrated track record of maintaining customer accounts through exceptional service and support.
• Develop and present professional presentations.
• Proven ability to document and troubleshoot technical solutions.
• Proven ability to manage multiple projects at a time, while paying strict attention to detail.
• Self-motivated and adept at developing internal and external relationships.
• Strong ability to identify customer needs and provide proper rationale for utilizing internal business capabilities to solve the need.

Responsibilities

• Operate as the lead point of contact for any and all matters specific to assigned partners, maintaining strong relationships as a trusted advisor and point of escalation.
• Provide Manager level authority on finance items, fee concessions, invoicing, and audit control items specific to partners.
• Make decisions about product and technical solutions that can be offered to a partner and all clients, leveraging guidelines, product and technical knowledge, market demand, and partner capabilities.
• Facilitate engagement activities between partner and internal resources such as legal, sales, marketing, implementation, technical and service teams.
• Ensure all HealthEquity departments deliver on solution and service commitments per contracts.
• Act as the project manager for all partner initiatives, communicating progress and expectations to stakeholders.
• Coordinate strategic management of the partner, including contract management, negotiation and product expansion.
• Oversee and report key account metrics from partner transactions and interactions.
• Manage business and technical documentation of each partner’s solution and coordinate training with internal and external resources.

Skills

Account management

Relationship management

Project management

Communication

Negotiation

Presentation

Customer service

Health benefits knowledge

Education

BA/BS degree or equivalent

Tools

Trailhead onboarding

Job description

HealthEquity, Inc. is seeking a seasoned Partner Relationship Manager to oversee day-to-day relations with channel partners and drive long-term success across diverse partners, from banks to health plans.

You will liaise with internal teams to ensure timely delivery of solutions while upholding contractual commitments. You will lead negotiations, manage multiple projects, and deliver clear communication to executives.