Remote Strategic Customer Solutions Lead

Kids for the Future; Charlotte (NC); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Daramic LLC is seeking a Customer Solutions Leader to act as a key advocate for North American customers, driving resolution of complex quality, delivery, and technical support issues. The role emphasizes cross-functional leadership, data-driven decision making, and strong customer relationships.

The position offers a strategic, high-visibility path within a global organization, with flexible remote or hybrid work depending on location and business needs.

Qualifications

• Associate’s or Bachelor’s degree with related experience.
• 6–8 years for Associate’s level; 3–5 years with Bachelor’s degree.

Responsibilities

• Own strategic customer issues and drive resolution end-to-end.
• Lead cross-functional response teams to investigate and resolve customer issues.
• Communicate progress, risks, and action plans to customers and internal teams.
• Spearhead customer requirements for sales, PPAP, audits and product testing.

Skills

Customer partnerships

Customer visits

Voice of customer

Issue ownership

Cross-functional leadership

Education

Bachelor’s degree

Associate’s degree

Tools

8D methodology

DMAIC

CAPA

Job description

Daramic LLC is seeking a Customer Solutions Leader to act as a key advocate for North American customers, driving resolution of complex quality, delivery, and technical support issues. The role emphasizes cross-functional leadership, data-driven decision making, and strong customer relationships.

The position offers a strategic, high-visibility path within a global organization, with flexible remote or hybrid work depending on location and business needs.