Remote Strategic CSM – Life Sciences Cloud

Waters Corporation; United States; Teletrabalho; USD 120 000 - 180 000; Tempo integral

Resumo da oferta

Waters Corporation seeks a Senior Customer Success Manager to drive post-sale outcomes for strategic pharmaceutical accounts, partnering with Sales, Professional Services, Product Management, Support, and R&D to accelerate adoption of Empower and waters_connect cloud solutions.

You will build cross-functional relationships with scientific, IT, informatics, and executive stakeholders, lead governance for long-term success, and focus on retention, renewals, and expansion across global accounts.

Qualificações

• Bachelor's degree in Life Sciences, Chemistry, Informatics, Engineering, Business, or a related discipline.
• 5+ years of experience in Customer Success, Strategic Account Management, Technical Account Management, Professional Services, Consulting, or a similar customer-facing role.
• Experience with enterprise software, SaaS solutions, cloud platforms, scientific software, or laboratory informatics systems.

Responsabilidades

• Own post-sale success for a portfolio of strategic pharmaceutical accounts.
• Develop customer success plans aligned to business objectives and measurable outcomes.
• Build trusted relationships across scientific, IT, informatics, and executive stakeholders.
• Drive adoption and value realization for key software solutions.
• Identify barriers to adoption and coordinate resources to accelerate time-to-value.
• Monitor customer health, usage trends, and business outcomes.
• Lead QBRs and EBRs that demonstrate business value and ROI.
• Translate product capabilities into measurable scientific, operational, and business outcomes.
• Build and maintain relationships with executive sponsors and key decision-makers within strategic accounts.
• Establish governance models that support long-term customer success.
• Drive retention, renewal readiness, and expansion opportunities across assigned strategic accounts.

Conhecimentos

Relationship-building

Communication

Problem-solving

Executive stakeholder engagement

Formação académica

Bachelor's degree in Life Sciences, Chemistry, Informatics, Engineering, Business

Ferramentas

Enterprise SaaS

Descrição da oferta de emprego

Waters Corporation seeks a Senior Customer Success Manager to drive post-sale outcomes for strategic pharmaceutical accounts, partnering with Sales, Professional Services, Product Management, Support, and R&D to accelerate adoption of Empower and waters_connect cloud solutions.

You will build cross-functional relationships with scientific, IT, informatics, and executive stakeholders, lead governance for long-term success, and focus on retention, renewals, and expansion across global accounts.