Remote Strategic Client Success Leader

leap; Seattle (WA); Remote; USD 110,000 - 140,000; Full time

Job summary

Leap seeks a Strategic Client Success Manager to own end-to-end lifecycle for employer accounts, driving adoption, renewals, and long-term retention. You will translate performance data into executive-ready insights, partnering with HR, TPAs, PBMs, and benefits consultants to demonstrate tangible value.

The role is fully remote, open to candidates in the Seattle, WA area or those willing to relocate, and reports to the SVP of Client Operations & Success. Travel up to 30% is expected.

Qualifications

• 5-7+ years in healthcare, benefits or employer-focused client success.
• Experience managing employer accounts with HR/Benefits leadership.
• Proven track record in revenue retention and client satisfaction.
• Strong executive presence with data-driven insights.

Responsibilities

• Own end-to-end lifecycle for assigned employer and partner accounts.
• Develop and execute account plans aligned to cost-containment strategies.
• Lead quarterly and annual business reviews with senior stakeholders.
• Identify expansion opportunities and drive client references/testimonials.

Skills

Strategic account management

Executive presence

Client relationship

Revenue retention

Data-driven insights

Cross-functional collaboration

Analytical/problem solving

Travel readiness

Job description

Leap seeks a Strategic Client Success Manager to own end-to-end lifecycle for employer accounts, driving adoption, renewals, and long-term retention. You will translate performance data into executive-ready insights, partnering with HR, TPAs, PBMs, and benefits consultants to demonstrate tangible value.

The role is fully remote, open to candidates in the Seattle, WA area or those willing to relocate, and reports to the SVP of Client Operations & Success. Travel up to 30% is expected.