Remote Strategic Client Services Director, Life Sciences

IQVIA; New York (NY); Remote; USD 61,000 - 153,000; Full time

Job summary

Simpson Healthcare, an IQVIA Company, is seeking a Client Services Director to nurture client relationships, oversee project delivery, and coordinate between scientific experts and internal teams. This home-based role supports IQVIA clients across life sciences with a focus on strategic account management and brand stewardship.

The candidate will drive planning, communications, and performance metrics while ensuring SOP compliance and quality deliverables. Travel up to 25% required.

Qualifications

• 3+ years of related experience within the pharmaceutical industry or a healthcare/life sciences-focused agency is required.
• 1+ year(s) of experience in a pharmaceutical/healthcare promotional role is preferred.
• Experience within the Oncology therapeutic area is preferred, but not required.
• Bachelor’s or Master’s degree required, preferably with emphasis in Marketing, Business, or Science.
• Experience using Veeva is highly preferred.
• Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.).
• Experience with Basecamp or similar project management systems is preferred.
• Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships.
• Strong organization, time management, and project management skills.
• Ability to travel to meet with stakeholders as necessary (up to 25% of time).

Responsibilities

• Oversee management of assigned projects and client accounts, coordinating digital content and validating scientific accuracy.
• Prepare and deliver client presentations aligning with directives from client, internal teams, and KOLs.
• Drive long-term planning including timelines, budget monitoring, and SOP adherence.
• Monitor projects to ensure adherence to client strategy and outcomes.
• Supervise and train junior staff, fostering teamwork and progress.
• Attend internal meetings and coordinate with cross-functional teams.
• Provide timely, high-quality communications and deliverables with clear hand-offs to project teams.
• Ensure SOPs and tools (PIT Crew, Basecamp, CCR, Good to Go, weekly updates) are followed.
• Develop knowledge of managed products and disease areas; assist with client pitches and metrics.
• Manage faculty recruitment, engagement, and relationships for clients.

Skills

Pharma industry experience

Pharmaceutical promotional exposure

Oncology experience (preferred)

Bachelor's or Master's degree in;マーケティ

Veeva experience

Microsoft Office

Basecamp experience

Strong communicator

Time management

Travel willingness up to 25%

Education

Bachelor's or Master's degree (Marketing/Business/Science)

Tools

Veeva

Basecamp

Microsoft Office

Job description

Simpson Healthcare, an IQVIA Company, is seeking a Client Services Director to nurture client relationships, oversee project delivery, and coordinate between scientific experts and internal teams. This home-based role supports IQVIA clients across life sciences with a focus on strategic account management and brand stewardship.

The candidate will drive planning, communications, and performance metrics while ensuring SOP compliance and quality deliverables. Travel up to 25% required.