Client Services Director, Medical & Scientific Communications

IQVIA; Philadelphia (Philadelphia County); A distancia; USD 61.000 - 153.000; Jornada completa

Descripción de la vacante

Simpson Healthcare, an IQVIA Company, is seeking a Client Services Director to lead client accounts, manage projects, and optimize relationships across internal teams. Remote home-based position in the United States.

Essential duties include managing timelines, presenting client content, budget monitoring, and leading teams. Strong communication, project management, and Veeva/Basecamp experience are highly valued.

Formación

• 3+ years of related experience within the pharmaceutical industry or a healthcare/life sciences-focused agency.
• 1+ year of experience in a pharmaceutical/healthcare promotional role is preferred.
• Experience within the Oncology therapeutic area is preferred, but not required.
• Bachelor’s or Master’s degree required, preferably with emphasis in Marketing, Business, or Science.
• Experience using Veeva is highly preferred.

Responsabilidades

• Responsible for overall management of assigned projects on specific accounts including coordination of digital and interactive content, working with content experts to validate scientific accuracy, achieving project goals, and timelines.
• Prepare and deliver client presentations in a manner that effectively showcases the featured content as directed by client, internal departments, and Key Opinion Leaders (KOLs).
• Drive long-term planning of assigned accounts including timelines, quality assurance, SOP creation and adherence, and budget monitoring.
• Monitor project to guarantee adherence and pull-through of client strategy
• Supervise and train junior staff members, as applicable, by creating a positive work environment, fostering a team approach, manage training and development, and oversee project progress.
• Manage and attend relevant internal meetings, as assigned.
• Contribute to enhanced customer service through timeliness and quality of communications and deliverables, including thorough hand-offs to internal project teams.
• Adhere to all standard operating procedures (SOP’s) and drive internal project team adherence to PIT Crew, Basecamp, CCR, Good to Go, and Weekly client update meetings SOPs.
• Develop and maintain working knowledge of managed products and disease areas.
• Develop and assist with preparation of client pitches, presentations, and metrics.
• Manage faculty recruitment, engagement, and relationships on behalf of clients.
• Maintain regular contact with client to ensure expectations are met.
• Plan, schedule, organize team members, and prepare client update agendas and summaries to facilitate and lead client update meetings
• Synthesize client feedback for implementation by project team members.
• Collaborate with internal project team members and departments including Scientific Services, Interactive/Graphics, and Marketing to ensure client expectations are being met.
• Track and report on all opportunities, key milestones, support requirements, etc.
• Establish meaningful, professional relationships with various client stakeholders, including gaining understanding of their individual roles, communication preferences, personal motivators, and the desired outcomes for the brand and for the team.
• Ensure Simpson’s brand is properly represented and promoted throughout client interactions, communications, and deliverables.
• Promote and deliver service levels which are sustainable and allow for efficient delivery of a quality product.
• Provide data, decisions and delivery of services in support of client, project and community success.

Conocimientos

Strong communication

Project management

Client relationships

Time management

Team leadership

Educación

Bachelor’s degree

Master’s degree

Herramientas

Veeva

Basecamp

Microsoft Office

Descripción del empleo

Simpson Healthcare, an IQVIA Company, is seeking a Client Services Director to lead client accounts, manage projects, and optimize relationships across internal teams. Remote home-based position in the United States.

Essential duties include managing timelines, presenting client content, budget monitoring, and leading teams. Strong communication, project management, and Veeva/Basecamp experience are highly valued.