Remote Staff Technologist, Cloud & Hyperscale Storage

Western Digital Corporation; San Jose (CA); On-site; USD 115,000 - 154,000; Full time

Benefits offered by this job

Paid vacation

Medical insurance

401(k) plan

Job summary

Western Digital Corporation is seeking a Staff Technologist for the Customer Technical Sales & Support team to serve cloud and hyperscaler customers. You will bridge WD Engineering with customers, owning deep knowledge of storage architectures, qualification requirements, deployment models, and field issues.

You will lead engagements from evaluation to production support, drive resolution across firmware, hardware, and systems teams, and translate customer needs into input for product roadmaps.

Qualifications

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or related field.
• 5+ years of directly relevant experience in storage systems.
• Strong understanding of storage system architecture and deployment models.
• Experience working directly with customers in a field applications, systems architecture, customer engineering, or technical support capacity.
• Ability to debug technical issues across hardware, firmware, software, and system interactions.
• Strong written and verbal communication skills.

Responsibilities

• Lead technical support and engagement for cloud and hyperscaler accounts.
• Understand customer architectures, workloads, and storage deployment requirements.
• Drive product qualification, system integration, validation, and issue resolution.
• Represent customer technical priorities in internal engineering and product discussions.
• Track field quality and integration metrics and lead customer technical reviews.
• Develop technical documentation and enable faster adoption of new WD technologies.
• Contribute expert technical perspective to cross-functional discussions on customer readiness, product fit, and future opportunity areas.

Skills

Storage systems experience

Customer engagement

Technical problem solving

Verbal and written communication

Education

Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or related field

Job description

Western Digital Corporation is seeking a Staff Technologist for the Customer Technical Sales & Support team to serve cloud and hyperscaler customers. You will bridge WD Engineering with customers, owning deep knowledge of storage architectures, qualification requirements, deployment models, and field issues.

You will lead engagements from evaluation to production support, drive resolution across firmware, hardware, and systems teams, and translate customer needs into input for product roadmaps.