Staff Engineer, Cloud & Hyperscale Storage - Customer Technical Support

WD; San Jose (CA); On-site; USD 115,000 - 154,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

RSU program

Job summary

Western Digital is seeking a Staff Technologist to join the Customer Technical Sales & Support team, focusing on cloud and hyperscaler accounts. You will bridge WD Engineering and customers, understanding storage architectures, deployment models, and field issues.

You will lead engagements from evaluation to production support, coordinate across firmware, hardware, and systems teams, and translate customer needs into input for product roadmaps.

Qualifications

• Bachelor’s degree in Electrical/Computer Engineering or related field.
• 5+ years in storage systems, HDDs, servers, or data center infra.
• Deep understanding of storage architecture and deployment in cloud/hyperscale.
• Experience working with customers in field roles.
• Ability to debug hardware, firmware, software, and systems.

Responsibilities

• Lead technical support and engagement for cloud and hyperscaler accounts.
• Understand customer architectures, workloads, and storage deployment requirements.
• Drive product qualification, system integration, validation, and issue resolution.
• Represent customer technical priorities in internal engineering and product discussions.
• Track field quality and integration metrics and lead customer technical reviews.
• Develop technical documentation and enable faster adoption of WD technologies.

Skills

Storage systems experience

Customer engagement

System debugging

Technical communication

Education

Bachelor's degree in Electrical/Computer Engineering or related field

Job description

• Full-time
• Job Type (exemption status): Exempt position - Please see related compensation & benefits details below
• Salary Range: 115,200.00-153,600.00
• Business Function: Field Applications Engineering Sales

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

Technologist, Customer Technical Sales & Support – Cloud & Hyperscaler

Western Digital is seeking a Staff Technologist to join the Customer Technical Sales & Support (CTS) organization supporting strategic cloud and hyperscaler customers. This role acts as the primary technical bridge between WD Engineering and customers, owning deep understanding of customer storage architectures, qualification requirements, deployment models, and field issues.

The successful candidate will lead technical engagements from early evaluation through production support, drive issue resolution across firmware, hardware, and systems teams, and translate customer needs into actionable input for product and engineering roadmaps. This is an individual contributor role with broad influence across Sales, Engineering, Product Management, and Quality.

Qualifications

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or related technical field.
• Significant hands-on experience in storage systems, HDDs, server/storage platforms, or data center infrastructure; WD’s current CTS/architect postings point to a senior profile with roughly 5+ years of directly relevant experience.
• Strong understanding of storage system architecture, server/storage integration, and customer deployment models in cloud or hyperscale environments.
• Experience working directly with customers in a field applications, systems architecture, customer engineering, or technical support capacity.
• Ability to debug technical issues across hardware, firmware, software, and system interactions.
• Strong written and verbal communication skills, including ability to present technical material to engineers and executive stakeholders.

Additional Information

Key Responsibilities

• Lead technical support and engagement for cloud and hyperscaler accounts.
• Understand customer architectures, workloads, and storage deployment requirements.
• Drive product qualification, system integration, validation, and issue resolution.
• Represent customer technical priorities in internal engineering and product discussions.
• Track field quality and integration metrics and lead customer technical reviews.
• Develop technical documentation and enable faster adoption of new WD technologies.
• Contribute expert technical perspective to cross-functional discussions on customer readiness, product fit, and future opportunity areas.

Compensation & Benefits Details

• An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
• Thesalaryrange is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New Yorkor remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future.
• If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned.

You will be eligible to be considered for bonuses undereither WD’s Short Term Incentive Plan (“STI Plan”) or theSales Incentive Plan (“SIP”) which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to WD's Standard Terms and Conditions for Restricted Stock Unit Awards.

• We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the WD Savings 401(k) Plan.
• Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.