Staff Technologist, Cloud & Hyperscale Storage
WD
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Benefits offered by this job
Job summary
Western Digital is seeking a Staff Technologist to join the Customer Technical Sales & Support team, focusing on cloud and hyperscaler accounts. You will bridge WD Engineering and customers, understanding storage architectures, deployment models, and field issues.
You will lead engagements from evaluation to production support, coordinate across firmware, hardware, and systems teams, and translate customer needs into input for product roadmaps.
Qualifications
- Bachelor’s degree in Electrical/Computer Engineering or related field.
- 5+ years in storage systems, HDDs, servers, or data center infra.
- Deep understanding of storage architecture and deployment in cloud/hyperscale.
- Experience working with customers in field roles.
- Ability to debug hardware, firmware, software, and systems.
Responsibilities
- Lead technical support and engagement for cloud and hyperscaler accounts.
- Understand customer architectures, workloads, and storage deployment requirements.
- Drive product qualification, system integration, validation, and issue resolution.
- Represent customer technical priorities in internal engineering and product discussions.
- Track field quality and integration metrics and lead customer technical reviews.
- Develop technical documentation and enable faster adoption of WD technologies.
Skills
Education
Job description
Western Digital is seeking a Staff Technologist to join the Customer Technical Sales & Support team, focusing on cloud and hyperscaler accounts. You will bridge WD Engineering and customers, understanding storage architectures, deployment models, and field issues.
You will lead engagements from evaluation to production support, coordinate across firmware, hardware, and systems teams, and translate customer needs into input for product roadmaps.
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