Staff Technologist — Cloud & Hyperscale Storage

Western Digital; San Jose (CA); On-site; USD 115,000 - 154,000; Full time

Benefits offered by this job

Paid vacation

Medical/dental/vision insurance

401(k) program

RSU / LTI eligibility

Job summary

Western Digital Corp. is seeking a Staff Technologist for Customer Technical Sales & Support focusing on cloud and hyperscaler accounts. You will bridge WD Engineering and customers, owning storage architectures, qualification, deployment models, and field issues.

This is an individual contributor role with cross‑functional influence across Sales, Engineering, and Product Management. The role leads technical engagements from evaluation to production support, driving issue resolution across

Qualifications

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or related technical field.
• Significant hands‑on experience in storage systems, HDDs, server/storage platforms, or data center infrastructure; roughly 5+ years of directly relevant experience.
• Strong understanding of storage system architecture, server/storage integration, and customer deployment models in cloud or hyperscale environments.
• Experience working directly with customers in a field applications, systems architecture, customer engineering, or technical support capacity.
• Ability to debug technical issues across hardware, firmware, software, and system interactions.
• Strong written and verbal communication skills, including ability to present technical material to engineers and executive stakeholders.

Responsibilities

• Lead technical support and engagement for cloud and hyperscaler accounts.
• Understand customer architectures, workloads, and storage deployment requirements.
• Drive product qualification, system integration, validation, and issue resolution.
• Represent customer technical priorities in internal engineering and product discussions.
• Track field quality and integration metrics and lead customer technical reviews.
• Develop technical documentation and enable faster adoption of new WD technologies.
• Contribute expert technical perspective to cross‑functional discussions on customer readiness, product fit, and future opportunity areas.

Skills

Storage systems

Customer interaction

Cloud/hyperscaler

Hardware/firmware debugging

Education

Bachelor’s degree in Electrical/Computer Engineering or related

Job description

Western Digital Corp. is seeking a Staff Technologist for Customer Technical Sales & Support focusing on cloud and hyperscaler accounts. You will bridge WD Engineering and customers, owning storage architectures, qualification, deployment models, and field issues.

This is an individual contributor role with cross‑functional influence across Sales, Engineering, and Product Management. The role leads technical engagements from evaluation to production support, driving issue resolution across