Remote SSDI Hearing Case Manager

Mindset Care Inc.; United States; Remote; USD 32,000 - 41,000; Full time

Job summary

Mindset Care, Inc. is seeking a dedicated Social Security Disability Hearing Case Manager for a remote, full-time position. You will assist clients through the SSDI/SSI application process, gather documentation, and advocate for accurate claim handling.

A reliable home workspace and company-provided equipment support productive workdays. Responsibilities include guiding clients through lengthy processes, maintaining detailed records, and communicating with SSA officials to resolve issues.

Qualifications

• Bachelor's degree in social work, psychology, or a related field (preferred).
• Experience with social security claims or similar benefits programs.
• Strong interpersonal and communication skills.
• Ability to empathize with clients and provide compassionate support.
• Excellent organizational skills and attention to detail.
• Proficiency in Google Suite and other relevant software programs.
• Ability to work independently and as part of a team.
• Knowledge of social security policies and procedures (preferred).
• A dedicated, private, and quiet workspace appropriate for confidential client conversations.
• Ability to remain attentive, responsive, and free from recurring personal interruptions during scheduled working hours.

Responsibilities

• Gather required documentation and information from clients to support their claims.
• Provide guidance and support to clients throughout the claims process which can be lengthy.
• Advocate on behalf of clients to ensure that their claims are processed accurately and efficiently.
• Communicate with social security administration officials to resolve any issues or discrepancies that may arise.
• High call volume
• Keep detailed records of client interactions and claim status updates.
• Stay up-to-date on changes to social security policies and procedures.

Skills

Interpersonal skills

Communication skills

Empathy

Organizational skills

Google Suite proficiency

Independent and team work

Education

Bachelor's degree in social work, psychology, or a related field (preferred).

Tools

Google Suite

Job description

Mindset Care, Inc. is seeking a dedicated Social Security Disability Hearing Case Manager for a remote, full-time position. You will assist clients through the SSDI/SSI application process, gather documentation, and advocate for accurate claim handling.

A reliable home workspace and company-provided equipment support productive workdays. Responsibilities include guiding clients through lengthy processes, maintaining detailed records, and communicating with SSA officials to resolve issues.