Remote Sr. Director, Client Strategy & Growth

Ladders; United States; Remote; USD 150,000 - 180,000; Full time

Benefits offered by this job

Strategic impact

Executive exposure

Innovative client success

Global scalability

Inclusive culture

Job summary

Ladders is seeking a Sr. Director, Client Management to shape enterprise-wide client management strategy across implementation, support, and education in a fast-moving SaaS environment. The role partners with executive leadership, Product, and Sales to align customer lifecycle outcomes with growth objectives.

The position is remote for US-based candidates and offers a compensation range of $150,000–$180,000 annually. Strong leadership, governance, and renewal expertise are valued.

Qualifications

• Bachelor’s degree or equivalent experience; Master’s degree preferred.
• 12+ years in SaaS implementation, customer support, or customer success.
• 6+ years leading enterprise-level initiatives and cross-functional teams.
• Proven track record of scaling global customer success or service operations.
• Strong financial acumen with experience managing multi-functional budgets.
• Demonstrated success influencing enterprise strategy and engaging with executive stakeholders.
• Experience managing complex, integrated SaaS client portfolios.

Responsibilities

• Define and evolve enterprise-wide client management strategy and operating models.
• Align global implementation, support, and education with growth objectives.
• Establish governance frameworks, KPIs, and performance benchmarks.
• Lead executive-level client engagement and escalation management.
• Oversee budgeting, forecasting, and resource planning across client-facing teams.
• Drive onboarding, service delivery, and renewal strategies to improve retention and expansion.
• Partner with Product and Sales to optimize customer lifecycle outcomes.

Skills

Executive engagement

Cross-functional leadership

Financial acumen

SaaS knowledge

Enterprise programs

Education

Bachelor’s degree or equivalent

Master’s degree preferred

Job description

Ladders is seeking a Sr. Director, Client Management to shape enterprise-wide client management strategy across implementation, support, and education in a fast-moving SaaS environment. The role partners with executive leadership, Product, and Sales to align customer lifecycle outcomes with growth objectives.

The position is remote for US-based candidates and offers a compensation range of $150,000–$180,000 annually. Strong leadership, governance, and renewal expertise are valued.