Remote Sr. Business Analyst — Consumption & Risk

Dynatrace; Detroit (MI); À distance; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Company-sponsored premium benefits

Medical and dental coverage

Vacation and holidays

Company matching 401(k) plan

Résumé du poste

A leading software company is seeking a Senior Business Analyst to drive consumption and risk management processes. This role focuses on supporting Customer Success Managers and Engineers by developing operational plans, analyzing retention data, and ensuring policy standards. Candidates should have 6+ years of experience in relevant operations and a Bachelor's degree. Remote position available, with hybrid requirements for specific locations.

Qualifications

• 6+ years of experience in customer success operations or business operations in SaaS or technology sectors.
• Expertise in consumption management and risk analysis.
• Proficiency in strategic planning and operational reviews.

Responsabilités

• Lead development and execution of consumption and risk management processes.
• Analyze retention and churn data for identifying patterns.
• Prepare and deliver reporting and reviews for leadership.

Connaissances

Customer success operations

Business operations

Analytical skills

Communication skills

Collaboration skills

Formation

Bachelor’s degree in Business, Operations, or Analytics

Outils

Salesforce

Certinia

Description du poste

A leading software company is seeking a Senior Business Analyst to drive consumption and risk management processes. This role focuses on supporting Customer Success Managers and Engineers by developing operational plans, analyzing retention data, and ensuring policy standards. Candidates should have 6+ years of experience in relevant operations and a Bachelor's degree. Remote position available, with hybrid requirements for specific locations.