Remote Sr. Business Analyst — Consumption & Risk

Dynatrace; Detroit (MI); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Company-sponsored premium benefits

Medical and dental coverage

Vacation and holidays

Company matching 401(k) plan

Job summary

A leading software company is seeking a Senior Business Analyst to drive consumption and risk management processes. This role focuses on supporting Customer Success Managers and Engineers by developing operational plans, analyzing retention data, and ensuring policy standards. Candidates should have 6+ years of experience in relevant operations and a Bachelor's degree. Remote position available, with hybrid requirements for specific locations.

Qualifications

• 6+ years of experience in customer success operations or business operations in SaaS or technology sectors.
• Expertise in consumption management and risk analysis.
• Proficiency in strategic planning and operational reviews.

Responsibilities

• Lead development and execution of consumption and risk management processes.
• Analyze retention and churn data for identifying patterns.
• Prepare and deliver reporting and reviews for leadership.

Skills

Customer success operations

Business operations

Analytical skills

Communication skills

Collaboration skills

Education

Bachelor’s degree in Business, Operations, or Analytics

Tools

Salesforce

Certinia

Job description

A leading software company is seeking a Senior Business Analyst to drive consumption and risk management processes. This role focuses on supporting Customer Success Managers and Engineers by developing operational plans, analyzing retention data, and ensuring policy standards. Candidates should have 6+ years of experience in relevant operations and a Bachelor's degree. Remote position available, with hybrid requirements for specific locations.