Remote Solutions Engineering Manager

Remote

San Francisco (CA)

Remote

USD 250,000 - 330,000

Full time

14 days+

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Benefits offered by this job

Medical coverage (Health, Vision, &amp

Dental coverage

Home office stipend

Education stipend

Wellness stipend

Daily lunches

Job summary

Glean is seeking a Solutions Engineering Manager to lead and grow a team supporting our Enterprise segment in the Central region. You will guide technical strategy across prospect and customer engagements, driving pre-sales discovery, tailored demonstrations, use-case workshops, and pilots.

You will collaborate with Sales, Applied AI, Product Management, and Engineering to align technical plans with customer outcomes and company priorities, while shaping regional operating rhythms and hiring

Qualifications

You are an experienced people leader with a track record of hiring, developing, coaching, and retaining Solutions Engineers or comparable customer-facing technical talent.
You know how to lead through others: setting direction, creating clarity, giving candid feedback, and building a culture of accountability, learning, and high performance.
You bring a player-coach mindset. You are willing to roll up your sleeves and get directly involved in important customer and deal situations, but your primary measure of success is the performance and growth of your team.
You have led complex enterprise opportunities and can coach teams through technical discovery, solution strategy, executive presentations, demonstrations, workshops, and pilots.
You bring strong business acumen and can connect technical decisions to customer outcomes, sales strategy, and company priorities.
You have sufficient technical fluency in APIs, integrations, cloud architecture, security, networking, and SaaS or hybrid environments to guide your team and build credibility with technical stakeholders.
You bring strong AI fluency and can help both customers and account teams identify practical applications of generative AI, evaluate AI solutions, and navigate considerations around data, security, governance, and adoption.

Responsibilities

Lead, coach, and develop a high-performing team of Solutions Engineers through clear expectations, regular feedback, career development, talent planning, and performance management.
Establish and apply a strong regional operating rhythm in partnership with Sales leadership, including account planning, pipeline and deal inspection, technical qualification, coverage planning, and prioritization of strategic opportunities.
Set the standard for how the team leads technical discovery, connects customer priorities to business outcomes, designs solutions, delivers demonstrations, facilitates use-case workshops, and structures pilots.
Coach the team on how to apply sales methodologies such as Command of the Message and MEDDPICC to improve qualification, deal strategy, mutual action planning, and outcome delivery.
Build repeatable plays, enablement, and inspection mechanisms that raise the quality and consistency of SE execution across the region.
Coach and guide account teams to identify opportunities to expand Glean adoption within customer organizations and align technical plans, priorities, and expectations with customers and internal partners.
Partner with Sales, Applied AI / Post-Sales, Product Management, PMM, and Engineering to resolve and elevate technical issues, improve customer outcomes, and communicate field needs and product opportunities.
Contribute to hiring strategy, capacity planning, organisational design, and the broader development of Glean’s Solutions Engineering discipline.
Represent Glean’s technical point of view with customers and in the broader technical community, sharing best practices and strengthening our industry presence.