Remote Solutions Consultant

Entertimeonline; Des Moines (IA); Remote; USD 50,000 - 70,000; Full time

Job summary

The Wittern Group is seeking an Inbound Sales Representative to handle company-generated inbound leads for vending and automated retail solutions. The role emphasizes consultative selling, building relationships, and guiding customers toward informed purchasing decisions.

Ideal candidates will manage multiple conversations across phone, email, chat, and video, while maintaining high responsiveness and accuracy in documentation. Some travel to Des Moines may be required.

Qualifications

• Prior experience in sales or customer-facing roles.
• Strong verbal and written communication.
• Ability to build rapport and guide customers toward a decision.
• Ability to work independently in a remote environment.
• Familiarity with CRM systems and digital sales tools.

Responsibilities

• Respond promptly to inbound sales inquiries.
• Engage prospects by phone, email, live chat, and video conference.
• Understand customer goals, timelines, and budget considerations.
• Develop proposals and recommendations based on customer needs.
• Guide customers through the sales process from inquiry to close.
• Maintain accurate CRM records and follow up on opportunities.
• Coordinate with internal teams to ensure order accuracy and smooth handoff.

Skills

Sales experience

Verbal and written communication

Relationship building

Independent work

CRM systems

Education

2 Year Degree

Tools

CRM systems

Video conferencing

Phone platforms

Email & chat tools

Job description

• Location 8040 UNIVERSITY BLVD,Des Moines, IA, 50325,United States
• Job Category Sales
• Industry Sales, Manufacturing
• Employee Type Non Union
• Required Degree 2 Year Degree
• Manage Others No

Contact information

• Phone [phone]
• Email [e-mail]

Description

Position Overview

The Inbound Sales Representative helps customers identify and purchase vending machines, smart coolers, micro markets, and other automated retail solutions. This position works exclusively with company-generated inbound leads from individuals and businesses that have already expressed interest in our products and services.

This is a consultative sales role focused on understanding customer needs, recommending solutions, and guiding customers through the purchasing process from initial inquiry to close. The ideal candidate enjoys building relationships, uncovering customer needs, and helping customers make informed purchasing decisions. No cold calling, door-to-door sales, or self-generated prospecting is required.

Success in this role requires the ability to manage multiple customer conversations and communication channels throughout the day while remaining fully engaged with each prospective customer. We value responsiveness and efficiency, but never at the expense of the customer experience. The ideal candidate understands when to move quickly and when to slow down, ask thoughtful questions, and take the time necessary to earn the sale.

This role is best suited for a sales professional who combines a consultative approach with a strong closing mindset. Successful candidates are comfortable guiding customers toward decisions, addressing objections directly, and confidently asking for the sale when the proposed solution meets the customer's needs.

Duties and Responsibilities

• Respond promptly and professionally to company-generated inbound sales inquiries.
• Engage prospective customers by phone, email, live chat, text messaging, video conference, and scheduled callbacks.
• Consult with customers to understand their business goals, locations, operating plans, product needs, budget considerations, and purchasing timeline.
• Recommend appropriate vending, smart cooler, micro market, and automated retail solutions based on each customer’s needs.
• Explain product capabilities, ownership considerations, available services, and applicable purchasing or financing options in a clear and accurate manner.
• Develop and present customized proposals, equipment recommendations, and follow-up communications.
• Guide customers through the complete sales process from initial inquiry through order placement.
• Consistently follow up with active opportunities while prioritizing the most time-sensitive and sales-ready leads.
• Maintain accurate customer records, notes, next steps, and sales activities within the CRM system.
• Coordinate with internal teams to support order accuracy, customer expectations, and a smooth handoff after the sale.
• Follow established sales processes, pricing guidance, documentation standards, and company policies.
• Participate in coaching, training, team meetings, product education, and ongoing professional development.
• Meet established expectations for responsiveness, sales activity, conversion, revenue, follow-up, and customer experience.
• Perform other duties as assigned in support of customers and the sales organization.

Requirements

Required Qualifications

• Prior experience in sales, inside sales, business development, customer service, or another customer-facing role.
• Strong verbal and written communication skills with the ability to explain solutions clearly and confidently.
• Demonstrated ability to build rapport, ask effective discovery questions, address concerns, and guide customers toward a decision.
• Ability to work independently, stay organized, and maintain accountability in a remote environment.
• Comfort learning and using CRM systems, phone platforms, email, chat, text messaging, video conferencing, and other digital sales tools.
• Ability to manage multiple customer opportunities, follow-up commitments, and communication channels without losing attention to detail.
• A reliable internet connection and a professional, distraction-controlled home workspace.
• Ability to travel periodically to Des Moines, Iowa, when requested.

Preferred Experience

• Experience working in a remote sales environment with multiple customer communication channels, including phone, email, chat, text messaging, and scheduled callbacks.
• Experience managing a consistent flow of inbound opportunities while maintaining thoughtful, consultative customer engagement.
• Demonstrated ability to balance responsiveness and efficiency without sacrificing the quality of the customer experience.
• Experience independently managing a sales pipeline, prioritizing opportunities, and maintaining consistent follow-up.
• Experience selling equipment, technology, business solutions, capital goods, or products that require discovery and recommendation rather than simple order taking.
• Experience with vending, automated retail, unattended retail, foodservice equipment, or related industries is helpful but not required.

Summary

Why Join The Wittern Group?

Founded in 1931 by F.A. Wittern Sr. with an initial investment of $12.50, The Wittern Group has grown from a small Iowa business into a diversified provider of vending, automated dispensing, inventory control, cashless systems, software, and wireless communication solutions. Across more than nine decades, the company has continued to adapt its products and services as technology, customer expectations, and markets have changed.

The Wittern Group remains privately held, with the Wittern family continuing as owners and advisors. The company describes employees as part of its extended family and supports employee and family development through career-growth opportunities, tuition assistance, and a scholarship program for employees’ children.

Today, the company is building on its long history of innovation as automated and contactless retail continues to expand. We are growing our sales organization, modernizing our offerings and sales approach, working with partner companies to broaden the solutions available to customers, and exploring emerging technologies, including AI-enhanced and touchless retail experiences. These forward-looking initiatives are intentionally described broadly because specific products and development programs continue to evolve.

Joining The Wittern Group offers an uncommon combination: the stability and perspective of a company founded in 1931, the people-focused values of a privately held organization, and the opportunity to help shape the next generation of automated retail and self-service commerce.