Remote Solar Retention Specialist — Growth & Impact

Tech Sales Jobs; United States; Remote; USD 22,000 - 30,000; Full time

Job summary

Sunrun is seeking highly motivated sales professionals for our remote Retention team in the United States. You’ll retain prospective customers in the sales pipeline and deliver a standout experience through call-quality standards.

With Sunrun’s training and a performance-based culture, the role offers growth potential, a strong compensation plan, and the flexibility to work from home across markets in the United States.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of experience in a related field. Retention or Sales experience is preferred.
• A minimum of six months of experience in a call center environment required.
• Excellent verbal and written communication skills.
• Ability to effectively educate the public about the benefits of solar electricity and Sunrun Solar.
• Ability to work weekends, evenings and some holiday shifts; Spanish a plus.

Responsibilities

• Resolving ARC (At Risk Customer) cases on behalf of the sales team.
• Handles inbound calls, but primarily an outbound effort with pre-installed customers.
• Provides an excellent experience for in-process customers by adhering to company call quality standards.
• Effectively overcomes and handles objections from solar prospects.
• Resolves concerns and de-escalates customers in a friendly and professional manner.
• Confidently educates customers regarding Sunrun's solar process.
• Re-engages with prospects who have become unresponsive.
• Efficiently manages a pipeline of ARC cases to resolve in a timely manner. Strong ability to mult-task.
• Willingly engages with their peers in team meetings and through G-chat

Skills

Retention

Sales experience

Call center

CRM tools

Bilingual Spanish

Education

High School Diploma

Tools

Salesforce

G Suite

Job description

Sunrun is seeking highly motivated sales professionals for our remote Retention team in the United States. You’ll retain prospective customers in the sales pipeline and deliver a standout experience through call-quality standards.

With Sunrun’s training and a performance-based culture, the role offers growth potential, a strong compensation plan, and the flexibility to work from home across markets in the United States.