Sales Retention Representative

Sunrun; United States; On-site; USD 23,000 - 30,000; Full time

Job summary

Sunrun in the United States is seeking motivated sales professionals for our Retention team. You will support the sales pipeline by handling ARC cases, making outbound calls to pre-installed customers, and delivering a smooth, high-quality experience that aligns with our call standards.

The role emphasizes educating customers about Sunrun's solar process, overcoming objections, and re-engaging with prospects.

Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year of experience in a related field; retention or sales experience preferred.
• At least 6 months experience in a call center environment.
• Excellent verbal and written communication skills.
• Willingness to work weekends, evenings and some holidays.
• Bilingual ability; Spanish is a plus.

Responsibilities

• Resolve ARC (At Risk Customer) cases for the sales team.
• Handle inbound calls and primarily outbound calls to pre-installed customers.
• Provide an excellent experience by following call quality standards.
• Overcome objections from solar prospects and explain Sunrun's process.
• Resolve concerns and de-escalate customers in a friendly, professional manner.
• Educate customers about Sunrun's solar process.
• Re-engage with unresponsive prospects and manage ARC pipeline efficiently.
• Collaborate with peers in team meetings and via G-chat.

Education

High School Diploma or equivalent

Job description

At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well-being, and safety come first. It’s why we’ve become the #1 home solar and battery company in America. We’re unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Who We Are

We’re on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.

Overview

Sunrun is looking for highly motivated and talented sales professionals to join our rapidly-growing Retention team. With Sunrun’s industry-leading training, success comes to those who are eager to learn and deliver a stunning experience through retaining prospective customers in the sales-pipeline. This is not your typical retention team. We are a performance-based culture that believes that hard work and success should be rewarded with both a strong compensation plan and opportunities for further career growth at Sunrun.

Responsibilities

• Resolving ARC (At Risk Customer) cases on behalf of the sales team
• Handles inbound calls, but primarily an outbound effort with pre-installed customers
• Provides an excellent experience for in-process customers by adhering to company call quality standards
• Effectively overcomes and handles objections from solar prospects.
• Resolves concerns and de-escalates customers in a friendly and professional manner
• Confidently educates customers regarding Sunrun's solar process
• Re-engages with prospects who have become unresponsive
• Efficiently manages a pipeline of ARC cases to resolve in a timely manner. Strong ability to mult-task
• Willingly engages with their peers in team meetings and through G-chat

Qualifications

• High School Diploma or equivalent
• Minimum of 1 year of experience in a related field. Retention or Sales experience is preferred
• A minimum of six months of experience in a call center environment required
• Excellent verbal and written communication skills
• Strong work ethic and ambition to succeed.
• Ability to effectively educate the public about the benefits of solar electricity and Sunrun Solar
• Proficient with email, Google suite, and CRM tools (Salesforce preferred)
• Ability to work weekends, evenings and some holiday shifts
• Ability to speak bilingual. Spanish is a plus.

Physical Demands

• Be able to remain in a seated position for more than 75 percent of the workday
• Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment
• Ability to exert up to 10 pounds of force and occasionally lift and or move up to 15 pounds
• Sufficient visual and hearing acuity to follow instructions, operate office equipment and determine accuracy of the work assigned

Starting Salary/wage For This Opportunity

$16.38 to $21.85

Compensation decisions will not be based on a candidate's salary history. You can learn more here.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at [e-mail].

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing our differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun