Solar Retention Specialist

Sunrun; Phoenix (AZ); On-site; USD 23,000 - 30,000; Full time

Job summary

Sunrun is seeking energetic sales professionals to join the Retention team. You’ll retain prospective customers in the sales pipeline, leveraging industry-leading training to deliver a standout customer experience.

This role rewards hard work with a strong compensation plan and clear opportunities for career growth at Sunrun. In this position, you’ll handle ARC cases, conduct outbound outreach, and educate customers on Sunrun’s solar process while maintaining high-quality call standards and

Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year of experience in a related field. Retention or Sales experience is preferred.
• A minimum of six months of experience in a call center environment required.
• Excellent verbal and written communication skills.
• Strong work ethic and ambition to succeed.
• Ability to effectively educate the public about the benefits of solar electricity and Sunrun Solar.
• Proficient with email, Google suite, and CRM tools (Salesforce preferred).
• Ability to work weekends, evenings and some holiday shifts.
• Ability to speak bilingual. Spanish is a plus.

Responsibilities

• Resolving ARC (At Risk Customer) cases on behalf of the sales team.
• Handles inbound calls, but primarily an outbound effort with pre-installed customers.
• Provides an excellent experience for in-process customers by adhering to company call quality standards.
• Effectively overcomes and handles objections from solar prospects.
• Resolves concerns and de-escalates customers in a friendly and professional manner.
• Confidently educates customers regarding Sunrun's solar process.
• Re-engages with prospects who have become unresponsive.
• Efficiently manages a pipeline of ARC cases to resolve in a timely manner.
• Willingly engages with their peers in team meetings and through G-chat.

Skills

Call center experience

Communication skills

Bilingual Spanish

CRM tools

Education

High School Diploma or equivalent

Tools

Salesforce

Google Suite

Job description

Sunrun is seeking energetic sales professionals to join the Retention team. You’ll retain prospective customers in the sales pipeline, leveraging industry-leading training to deliver a standout customer experience.

This role rewards hard work with a strong compensation plan and clear opportunities for career growth at Sunrun. In this position, you’ll handle ARC cases, conduct outbound outreach, and educate customers on Sunrun’s solar process while maintaining high-quality call standards and