Remote Software Support Leader

MaineGuide; Yarmouth (ME); Sur place; USD 67 000 - 88 000; Plein temps

Avantages offerts par ce poste

Résumé du poste

Tyler Technologies seeks a Software Support Manager to lead the Client Services Department, directing policies and procedures to deliver a superior experience for Tyler software clients. The role focuses on maintaining service levels, guiding the team, and coordinating with Development, Implementation and Consulting Services to translate client needs into product improvements.

Ideal candidates hold a BS/BA or equivalent experience, with 5+ years in Tyler's Client Service organization or similar

Qualifications

• BS/BA degree or equivalent work experience required.
• Experience leading a professional client services team.
• Strong conflict management and communication skills.
• Ability to coordinate with multiple departments and travel up to 25%.

Responsabilités

• Achieves and maintains service goals for Client Services.
• Directly manage and mentor support team employees.
• Provide regular performance feedback and reviews.
• Collaborate with Software Development, Implementation and Consulting Services.
• Respond to escalated client issues and negotiate solutions.
• Prepare reports on team performance and service metrics.
• Ensure policies and procedures support high-quality client experiences.

Connaissances

Leadership

Conflict resolution

Communication

Travel coordination

Formation

BS/BA degree or equivalent experience

Description du poste

Tyler Technologies seeks a Software Support Manager to lead the Client Services Department, directing policies and procedures to deliver a superior experience for Tyler software clients. The role focuses on maintaining service levels, guiding the team, and coordinating with Development, Implementation and Consulting Services to translate client needs into product improvements.

Ideal candidates hold a BS/BA or equivalent experience, with 5+ years in Tyler's Client Service organization or similar