Remote Software Automation & Platform Engineer

Rackner; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company matching

Paid time off and holidays

Professional development and cert. 지원

Home-office equipment and remote-work支

Wellness reimbursement programs

Weekly pay and team events

Remote-work support

Job summary

Rackner seeks a Software Automation & Platform Engineer to design and advance automation capabilities that strengthen complex enterprise technology operations across ServiceNow and modern delivery platforms.

You will transform manual processes into efficient workflows, integrate enterprise systems via REST APIs, and optimize GitLab CI/CD pipelines while ensuring security and reliability in federal healthcare environments.

Qualifications

• 4+ years of professional software or platform engineering experience.
• Hands-on experience developing automation with ServiceNow Flow Designer and Integration Hub.
• Experience with GitLab CI/CD and infrastructure as code.
• Developing or implementing REST API integrations.
• Eligibility for a Tier 3 federal background investigation.

Responsibilities

• Evaluate automation opportunities using service data, trends, and stakeholder input; maintain a prioritized automation backlog.
• Build, test, and enhance ServiceNow workflows using Flow Designer and Integration Hub; create catalogs, role templates, and self-service forms.
• Develop and maintain REST API integrations connecting ServiceNow with enterprise systems.
• Engineer and optimize GitLab CI/CD pipelines and IaC solutions with automated testing and security checks.
• Integrate approved AI-assisted capabilities with ServiceNow workflows within security requirements.
• Validate changes, diagnose issues, and implement improvements for reliability and performance.
• Execute controlled releases and pilots with stakeholders and provide rollback support.

Skills

Automation engineering

ServiceNow Flow Designer

ServiceNow Integration Hub

GitLab CI/CD

REST API integrations

Team collaboration

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

GitLab CI/CD

IaC tooling

REST APIs

Job description

Rackner seeks a Software Automation & Platform Engineer to design and advance automation capabilities that strengthen complex enterprise technology operations across ServiceNow and modern delivery platforms.

You will transform manual processes into efficient workflows, integrate enterprise systems via REST APIs, and optimize GitLab CI/CD pipelines while ensuring security and reliability in federal healthcare environments.