IT Service Operations Analyst (Fully Remote)

Rackner; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Collaborative culture focused on high‑

Professional growth opportunities

Job summary

Rackner in the United States is seeking a ServiceNow ITSM specialist to triage, route, and monitor incidents, assign to specialists, and track SLAs, with a focus on reliability and timely responses.

The ideal candidate has ITIL 4 Foundation and 2+ years in ServiceNow ITSM, eligibility for Tier 3 clearance, plus experience with federal healthcare IT and ServiceNow reporting; the role offers collaboration with expert teams on mission-driven initiatives and professional growth.

Qualifications

• ITIL 4 Foundation, 2+ years in ServiceNow ITSM, eligibility for Tier 3 clearance.
• Experience in federal healthcare IT and ServiceNow reporting preferred.

Responsibilities

• Triage, route, and monitor incidents in ServiceNow ITSM, assign to specialists, and track SLAs.
• Analyze ticket activity and prepare operational reports to improve reliability.

Skills

ITIL 4 Foundation

ServiceNow ITSM experience

Tier 3 clearance eligibility

Federal healthcare IT experience

Tools

ServiceNow ITSM

ServiceNow reporting

Job description

• Triage, route, and monitor incidents in ServiceNow ITSM, assign to specialists, and track SLAs.
• Analyze ticket activity and prepare operational reports to improve reliability.

Qualifications:

• ITIL 4 Foundation, 2+ years in ServiceNow ITSM, eligibility for Tier 3 clearance.
• Experience in federal healthcare IT and ServiceNow reporting preferred.

Why Rackner?:

• Develop tech solutions for federal healthcare with cloud, DevSecOps, and AI/ML.
• Collaborate with expert teams on mission-driven initiatives with professional growth.

Rackner

Rackner develops technology solutions that help federal organizations address complex operational challenges. We combine expertise across cloud engineering, DevSecOps, and AI/ML, fostering a collaborative culture focused on meaningful initiatives.