Remote Social Worker – Telephonic Care Coordination (SNP)

Humana; Maryland; On-site; USD 59,000 - 81,000; Full time

Job summary

Humana seeks a Licensed Master’s Social Worker to support the SNP program through telephonic care coordination, assessment, and resource connection for high-need members. You will work in a remote setting, collaborating with care teams to ensure optimal outcomes.

The role emphasizes care planning, CMS compliance, and proactive follow-up to address members’ social determinants of health needs. Training will occur during onboarding with ongoing professional development.

Qualifications

• Master's degree in social work from an accredited university.
• Current, unincumbered, social work license (LMSW, LCSW, or LICSW).
• Must have passed the ASWB Master's-Level exam.
• Minimum 3 years of experience working as a social worker in a medical healthcare setting (i.e. hospital setting, clinic).
• Proficient in Microsoft applications including Word, Outlook, Excel.
• Capacity to manage multiple or competing priorities including use of multiple computer applications simultaneously.
• Must be willing to obtain/maintain social work licensure in multiple states, based on business need.

Responsibilities

• Serve as a Licensed, Master's-level Social Worker within the SNP program, functioning as a Support Social Services associate and interdisciplinary care team member.
• Conduct telephonic outreach to members with social determinants of health (SDOH) needs to assess, support, and coordinate care using plan benefits and community resources.
• Utilize structured assessments to determine appropriate interventions, including care coordination, health education, resource connection, and advocacy.
• Collaborate with interdisciplinary team members to address member needs.
• Handle outbound and inbound member interactions in a telephonic, work-from-home environment; perform follow-up as needed.
• Develop, update, and maintain member care plans as needed to support ongoing care coordination.

Skills

MS Word

Outlook

Excel

Multitasking

Care coordination

Communication

Education

Master's degree in social work

Tools

Epic EMR

Job description

Humana seeks a Licensed Master’s Social Worker to support the SNP program through telephonic care coordination, assessment, and resource connection for high-need members. You will work in a remote setting, collaborating with care teams to ensure optimal outcomes.

The role emphasizes care planning, CMS compliance, and proactive follow-up to address members’ social determinants of health needs. Training will occur during onboarding with ongoing professional development.