Remote Social Support Case Manager

Placements24; Willows (CA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Fully remote work

Professional development

Flexible hours

Diverse client exposure

Supportive virtual team

Job summary

Placements24 is seeking an experienced Remote Social Support Case Manager to join our national team. The role is 100% remote, enabling you to support individuals and families from home while coordinating services and advocating for clients.

You will assess needs, develop care plans, connect clients with resources, and maintain confidential records using our digital system. A bachelor’s degree and 3+ years in case management are required.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology or a related field.
• Minimum of 3 years of experience in case management or social support services.
• Ability to work independently and manage caseloads remotely.
• Excellent verbal and written communication with active listening.
• Proficiency with digital case management software and standard office apps.

Responsibilities

• Assess client needs, including social, emotional, and practical support.
• Develop, implement, and monitor individualized case plans.
• Coordinate connections to community resources and healthcare providers.
• Provide ongoing guidance and advocacy throughout the service journey.
• Maintain confidential client records in the digital system.
• Communicate with clients via phone, video, and secure messaging.
• Collaborate with therapists, medical professionals, and agencies.
• Stay informed about social support programs, policies, and practices.
• Prepare progress reports and identify trends.

Skills

Case management

Remote work

Communication

Education

Bachelor's degree in Social Work / Psychology / Sociology

Tools

Microsoft Office

Zoom

Digital case management software

Job description

About the Role

Our client is seeking an experienced and highly organized Remote Social Support Case Manager to join their national team. This position is 100% remote, allowing you to work from the comfort of your own home while providing crucial support services to individuals and families across various communities. You will be responsible for assessing client needs, developing comprehensive care plans, coordinating services, and advocating for clients to ensure they receive appropriate support. The ideal candidate will possess strong case management skills, excellent communication abilities, and a profound understanding of social support systems and resources available nationwide. This role is ideal for a self-motivated professional who thrives in a remote work environment and is passionate about empowering individuals and fostering well-being. Join a dedicated team committed to making a difference from anywhere in the country.

Key Responsibilities

• Conduct comprehensive assessments of client needs, including social, emotional, and practical support requirements.
• Develop, implement, and monitor individualized case plans in collaboration with clients and relevant stakeholders.
• Coordinate and connect clients with appropriate community resources, social services, and healthcare providers.
• Provide ongoing support, guidance, and advocacy for clients throughout their service journey.
• Maintain accurate, detailed, and confidential client records using our digital case management system.
• Regularly communicate with clients via phone, video conferencing, and secure messaging to ensure continuity of care.
• Collaborate with other professionals, including therapists, medical practitioners, and government agencies.
• Stay informed about available social support programs, policies, and best practices.
• Prepare reports on client progress, outcomes, and identified trends.

Requirements

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 3 years of experience in case management or social support services.
• Proven ability to work independently and manage a caseload effectively in a remote setting.
• Excellent verbal and written communication skills, with strong active listening abilities.
• Proficiency in using digital case management software and standard office applications (e.g., Microsoft Office Suite, Zoom).
• Strong problem-solving skills and the ability to navigate complex situations with empathy and professionalism.
• Demonstrated understanding of diverse client populations and their unique needs.
• A dedicated home office space with reliable high-speed internet access.
• Ability to work flexible hours to meet client needs.
• Commitment to maintaining confidentiality and adhering to ethical standards.

Benefits

• Competitive annual salary.
• Fully remote work arrangement, offering significant flexibility.
• Opportunities for professional development and continuous learning in Community & Social Care.
• Work with a diverse range of clients and contribute to meaningful social impact.
• Supportive virtual team environment and access to online resources.
• Contribution to a reputable organization focused on social well-being.