Remote Social Media Specialist

Tailored Brands, Inc.; Houston, Northern (TX, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) with company match

Paid time off

Employee merchandise discounts

Remote work

Job summary

Tailored Brands, Inc. is seeking a Social Media Representative to deliver high‑quality customer service across the company’s social channels.

You’ll monitor inquiries, respond professionally, and help resolve issues in collaboration with Digital Communications. Reporting to the Manager of Digital Communications, you will analyze trends, manage CRM cases, and contribute to data reporting, while maintaining Tailored Brands' voice and policies.

Qualifications

• Proven working experience in social media or related field.
• Excellent written and verbal communication skills.
• Ability to manage CRM cases and multiple conversations simultaneously.
• Familiarity with social media concepts, practices and procedures.
• Detail-oriented with strong problem-solving and follow-through.

Responsibilities

• Monitor, engage with, and respond to inbound social media messages and reviews.
• Maintain Tailored Brands’ voice and adhere to policies while delivering positive outcomes.
• Review and respond to cases in CRM as assigned.
• Engage with customers to provide exceptional service in every interaction.
• Analyze trends and summarize weekly data on volume drivers.
• Tag, track, and escalate trending topics; report issues affecting products or website.
• Complete daily productivity reports and participate in team meetings.

Skills

Social media experience

Customer service

Communication skills

Trend analysis

CRM familiarity

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Gladly

Sprout

SOCi

Job description

Tailored Brands, Inc. is seeking a Social Media Representative to deliver high‑quality customer service across the company’s social channels.

You’ll monitor inquiries, respond professionally, and help resolve issues in collaboration with Digital Communications. Reporting to the Manager of Digital Communications, you will analyze trends, manage CRM cases, and contribute to data reporting, while maintaining Tailored Brands' voice and policies.