Remote Social Media Customer Advocate

Tailored Brands, Inc.; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare including medical, dental,

401(k) with company match

Paid time off for sick leave, vacation

Bereavement, jury duty, holidays

Wellbeing program

Employee merchandise discounts

Job summary

Tailored Brands, Inc. is seeking a Social Media Representative in a 100% remote role to support a consistent, high-quality customer service experience across our social media channels.

You will collaborate with cross-functional teams to address concerns, ensure accurate communications, and maintain a professional online voice. The role reports to the Manager of Digital Communications and requires monitoring, engaging, and resolving inbound messages while meeting deadlines and contributing to

Qualifications

• Proven working experience in social media or related field and familiarity with social media concepts, practices, and procedures.
• Hands-on experience with social media applications is a plus.

Responsibilities

• Monitor, engage with, and respond to inbound social media messages and reviews across multiple channels.
• Maintain Tailored Brands’ voice and adhere to department policies to create positive outcomes for customers.
• Review and respond to cases in CRM as assigned.
• Engage with customers and provide exceptional customer service in every interaction.
• Attend team meetings to stay updated on policies and initiatives.
• Tag, track, and escape trending topics through social media and provide feedback on drivers and issues.
• Complete and submit daily productivity reports and summarize weekly data on trends and volume drivers.

Skills

Social media proficiency

Communication skills

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Gladly

Sprout

SOCi

Job description

Tailored Brands, Inc. is seeking a Social Media Representative in a 100% remote role to support a consistent, high-quality customer service experience across our social media channels.

You will collaborate with cross-functional teams to address concerns, ensure accurate communications, and maintain a professional online voice. The role reports to the Manager of Digital Communications and requires monitoring, engaging, and resolving inbound messages while meeting deadlines and contributing to