Remote Siebel CRM Analyst & Customer Success

Trigyn Technologies Limited; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Trigyn Technologies Limited is seeking a Siebel CRM Business Analyst to support and optimize our Siebel-based CRM solutions in a remote capacity. The role emphasizes customer satisfaction, problem assessment, configuration, and delivering high-quality design and training materials.

The candidate should have extensive experience with Siebel modules, requirements analysis, and QA/testing activities, with a background in ITIL or BA certification being a plus.

Qualifications

• Knowledge and hands-on skills of Siebel CRM modules is required.
• Experience conducting requirements analysis and design sessions with clients is required.
• Testing, deploying and training activities related to Siebel CRM solutions are required.
• ITIL certification and/or BA certification and experience in Siebel Helpdesk/Call Center/Service are highly desirable.
• Equivalent industry experience of 4+ years working in IT support of Siebel-based solutions may also be accepted.

Responsibilities

• Gather and define functional requirements with clients and create functional design documents.
• Provide demos of Siebel modules to customers.
• Delivery of design documents, training guides, test scripts and reports.
• Manage deadlines and deliverables, and communicate status updates to team lead against project milestones.
• Escalation of project delays or any issues to Bangkok teams or to managers.
• Read, comprehend and maintain understanding of technical documents.
• Handle all focal point questions/issues for client-supported Oracle Siebel solutions.
• Manage first-line service requests to meet business and/or customer SLAs.
• Record and document all incidents and requests and associated activities and work orders in the client's ServiceDesk system.
• Maintain positive relationships with customers and other technicians.
• Assuming other duties as assigned.

Skills

Siebel CRM modules

Requirements analysis

Functional design

Customer service experience

QA engineering

Education

Bachelor's degree in Computer Science or related field

Job description

Trigyn Technologies Limited is seeking a Siebel CRM Business Analyst to support and optimize our Siebel-based CRM solutions in a remote capacity. The role emphasizes customer satisfaction, problem assessment, configuration, and delivering high-quality design and training materials.

The candidate should have extensive experience with Siebel modules, requirements analysis, and QA/testing activities, with a background in ITIL or BA certification being a plus.