Remote ServiceNow Process Consultant

GlideFast Consulting; United States; On-site; USD 130,000 - 165,000; Full time

Benefits offered by this job

Health insurance

Flex PTO

401k plan

Life Insurance

Referral program

Bonus opportunities

Job summary

GlideFast Consulting is seeking a Business Process Consultant to design and deploy best-practice process solutions that help customers achieve strategic goals. You will lead discovery, re-engineering, improvement, and analysis sessions to identify repeatable, efficient, and value-adding outcomes.

Document, prioritize, and support delivery of the overall solution enabling customers to manage work more efficiently.

Qualifications

• 3+ years working with the ServiceNow platform with experience in at least two modules.
• 3+ years experience in management consulting, process design, or product management.
• Experience leading and executing complex strategic and operational initiatives at large organizations.
• Experience partnering and advising key stakeholders/executives.
• Advanced presentation skills, including the creation and delivery of professional PowerPoint presentations.
• ITIL V3 or V4 Foundations Certification required.
• ServiceNow Certified System Administrator preferred.
• ServiceNow CIS or Experience in multiple modules preferred.

Responsibilities

• Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements.
• Document, communicate and validate business, functional design, and process requirements throughout the customer engagement.
• Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates.
• Provide guidance to customers of tools, features, and processes available to them on the ServiceNow platform that could provide additional value.
• Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes
• Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value.
• Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development.
• Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features.
• Handle multiple complex projects or initiatives across customers and the ServiceNow platform

Skills

CSM

HRSD

SECOPS

IRM

Job description

GlideFast Consulting is seeking a Business Process Consultant to design and deploy best-practice process solutions that help customers achieve strategic goals. You will lead discovery, re-engineering, improvement, and analysis sessions to identify repeatable, efficient, and value-adding outcomes.

Document, prioritize, and support delivery of the overall solution enabling customers to manage work more efficiently.