Remote Cleared ServiceNow Process Consultant

CloudPires; Mather (CA); Remote; USD 125.000 - 160.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

Discretionary bonuses

Zusammenfassung

CloudPires is seeking a Cleared Business Process Consultant to design and implement ServiceNow process solutions. Lead discovery workshops, align business needs with system capabilities, and document requirements for successful project delivery.

You will collaborate with technical resources, demonstrate solutions with KPIs, and drive process improvements across multiple client initiatives while maintaining professional client interactions and governance.

Qualifikationen

• 3+ years ServiceNow experience.
• 3+ years professional consulting experience.
• Expert knowledge of at least one ServiceNow suite.
• Beginner to intermediate knowledge of multiple ServiceNow suites.
• Advanced knowledge of Agile/SAFe Product Owner.
• Expert practical experience writing stories and grooming requirements.
• Advanced knowledge of at least one relevant industry.

Aufgaben

• Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements and ensure strategic alignment between business objectives and solution design.
• Partner with technical resources to deliver and facilitate workshops (in person or virtually), clearly communicate process recommendations, and manage stakeholder engagement throughout the project lifecycle.
• Identify areas of process and/or platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates.
• Advise customers on ServiceNow tools, features, and processes that can enhance their use of the platform and deliver additional business value.
• Design and deliver customized ServiceNow solution demonstrations aligned with customer objectives, highlighting key metrics and KPIs to clearly demonstrate business value.
• Manage multiple complex projects or initiatives simultaneously across various customers and areas of the ServiceNow platform, ensuring effective coordination and timely delivery.
• Communicate effectively with stakeholders to ensure timely and ongoing review of project artifacts and documentation.
• Identify gaps and areas for improvement in BPC team processes, documentation, and methodologies, and recommend solutions to enhance efficiency and consistency.
• Contribute to internal knowledge growth by participating in Centers of Excellence (COE’s), presenting knowledge sharing sessions, and mentoring Business Analysts or junior team members.
• Continue learning service delivery solutions, technologies, and methodologies.
• Maintain professionalism and an uninterrupted work environment during all client meetings and interactions.
• Demonstrate strong corporate citizenship by completing required administrative tasks such as timesheets, feedback forms, and internal documentation accurately and on time.

Kenntnisse

ServiceNow

Consulting

Agile/SAFe Product Owner

Requirements writing

Ausbildung

CSA

Certified Implementation Specialist

Security clearance (Secret)

Jobbeschreibung

CloudPires is seeking a Cleared Business Process Consultant to design and implement ServiceNow process solutions. Lead discovery workshops, align business needs with system capabilities, and document requirements for successful project delivery.

You will collaborate with technical resources, demonstrate solutions with KPIs, and drive process improvements across multiple client initiatives while maintaining professional client interactions and governance.