Remote ServiceNow Lead & BA — AI-Driven Process & Backlog
Cayuse Holdings
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Job summary
Cayuse Holdings seeks a Sr. Business Analyst, Functional Lead (ServiceNow) for a remote independent contract, to own process design and OOB fit analysis while leveraging generative AI to accelerate delivery.
You will collaborate with the Product Owner to prioritize backlog, manage incident and request backlogs, and guide the team on requirements, configuration, and testing, ensuring stakeholder alignment throughout the engagement.
Qualifications
- 8+ years in IT business analysis including ServiceNow ITSM/HRSD.
- Experience delivering with AI (generative or agentic) is required.
- Strong understanding of ITSM processes and OOB capabilities.
- Proven skills in Agile, Scrum, and backlog management with Jira/ServiceNow.
Responsibilities
- Lead design of processes with emphasis on out-of-the-box capabilities.
- Partner with Product Owner to refine and prioritize the backlog.
- Manage INC and RITM backlog items for the engagement.
- Own user stories, acceptance criteria, and sprint plans; run ceremonies.
- Guide developers on requirements, configuration, and testing.
- Apply AI techniques to requirements, story writing, and validation.
- Communicate clearly with client stakeholders, including ServiceNow novices.
Skills
Education
Tools
Job description
Cayuse Holdings seeks a Sr. Business Analyst, Functional Lead (ServiceNow) for a remote independent contract, to own process design and OOB fit analysis while leveraging generative AI to accelerate delivery.
You will collaborate with the Product Owner to prioritize backlog, manage incident and request backlogs, and guide the team on requirements, configuration, and testing, ensuring stakeholder alignment throughout the engagement.
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