Remote ServiceNow Lead & BA — AI-Driven, Agile

Cayuse Holdings

Topeka (KS)

Remote

USD 96,000 - 110,000

Part time

4 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Cayuse Holdings seeks a Sr. Business Analyst, Functional Lead (ServiceNow) to steer the functional side of a ServiceNow engagement.

You will own process design, OOB fit analysis, and backlog prioritisation with the client’s Product Owner, while leveraging generative and agentic AI to accelerate delivery. You will lead design and fit-gap analysis, collaborate with the Product Owner to refine the backlog, and manage INC/RITM backlogs.

Qualifications

8+ years in IT business analysis.
5+ years on ServiceNow ITSM or HRSD.
1+ year of hands-on AI experience (generative or agentic).
Strong grasp of ITSM processes and OOB capabilities.
Experience with Agile/Scrum and backlog management in Jira or ServiceNow Agile Development.

Responsibilities

Lead process design and fit-gap analysis, favouring OOB capabilities over customisation.
Work with Product Owner to define, refine, and prioritise the backlog.
Manage the incident (INC) and request item (RITM) backlog.
Own Agile artifacts (user stories, acceptance criteria, sprint plans) and run scrums.
Guide the development team on requirements, configuration choices, and testing.
Apply generative and agentic AI to requirements, story writing, configuration, and validation.
Communicate clearly with client stakeholders, including those new to ServiceNow.