ServiceNow Lead & Senior AI-Driven BA (Remote)

Cayuse Holdings; Salem (OR); Remote; USD 96,000 - 110,000; Part time

Job summary

Cayuse Holdings is seeking a Sr. Business Analyst, Functional Lead for a ServiceNow engagement. This remote independent contract role focuses on leading the functional design, OOB fit analysis, backlog prioritisation with the client’s Product Owner, and leveraging AI to accelerate delivery.

You will own agile artifacts, guide the development team on requirements, configuration, and testing, and ensure clear communication with stakeholders who may be new to ServiceNow.

Qualifications

• 8+ years in IT business analysis, with 5+ years on ServiceNow ITSM or HRSD.
• Hands-on AI experience (generative or agentic) of 1+ year.
• Strong ITSM process knowledge and OOB capabilities.
• Experience leading Agile ceremonies and backlog management.

Responsibilities

• Lead process design and fit-gap analysis prioritising OOB capabilities.
• Define, refine and prioritise the backlog with the Product Owner.
• Manage INC and RITM backlog.
• Own Agile artifacts and run scrum ceremonies.
• Guide development on requirements, configuration, and testing.
• Apply generative/agentic AI to requirements, storytelling, configuration, validation.
• Communicate with client stakeholders, including those new to ServiceNow.

Skills

IT business analysis

ServiceNow ITSM/HRSD

AI (generative/agentic) experience

Agile / Scrum

Backlog management

Stakeholder management

Tools

Jira

ServiceNow Agile Development

Job description

Cayuse Holdings is seeking a Sr. Business Analyst, Functional Lead for a ServiceNow engagement. This remote independent contract role focuses on leading the functional design, OOB fit analysis, backlog prioritisation with the client’s Product Owner, and leveraging AI to accelerate delivery.

You will own agile artifacts, guide the development team on requirements, configuration, and testing, and ensure clear communication with stakeholders who may be new to ServiceNow.