Remote ServiceNow Lead & BA | AI-Driven Delivery

Cayuse Holdings; Providence (RI); Remote; USD 96,000 - 110,000; Full time

Job summary

Cayuse Holdings is hiring a Sr. Business Analyst, Functional Lead (ServiceNow) for a remote independent contract role.

You will own the functional side of the engagement, designing processes, evaluating OOB fit, and prioritising the backlog with the Product Owner, while leveraging AI to accelerate delivery. Responsibilities include leading design, backlog refinement, backlog management, and ensuring alignment with client stakeholders.

Qualifications

• 8+ years in IT business analysis.
• 5+ years on ServiceNow ITSM or HRSD.
• 1+ year of hands-on AI development or delivery.

Responsibilities

• Lead process design and fit-gap analysis, favouring out-of-the-box capabilities.
• Collaborate with Product Owner to define, refine, and prioritise the backlog.
• Manage the incident (INC) and request item (RITM) backlog.
• Own Agile artifacts (user stories, acceptance criteria, sprint plans) and run scrum ceremonies.
• Guide the development team on requirements, configuration choices, and testing.
• Apply generative and agentic AI to requirements, story writing, configuration, and validation.
• Communicate clearly with client stakeholders, including those new to ServiceNow.

Skills

IT business analysis

ServiceNow ITSM/HRSD

AI experience (generative/agentic)

Agile & Scrum

Backlog management (Jira/ServiceNow)

Stakeholder management

Tools

Jira

ServiceNow Agile Development

Job description

Cayuse Holdings is hiring a Sr. Business Analyst, Functional Lead (ServiceNow) for a remote independent contract role.

You will own the functional side of the engagement, designing processes, evaluating OOB fit, and prioritising the backlog with the Product Owner, while leveraging AI to accelerate delivery. Responsibilities include leading design, backlog refinement, backlog management, and ensuring alignment with client stakeholders.