Remote ServiceNow IRM & VR Business Process Consultant

Windward; Northern (KY); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

Paid Time Off

Life Insurance

AD&D

Job summary

Windward Consulting is seeking an experienced ServiceNow Integrated Risk Management (IRM) and Vulnerability Response (VR) Business Process Consultant to drive the implementation and adoption of ServiceNow across government and commercial clients.

You will bridge business needs with technical solutions, gathering requirements and designing processes while collaborating with developers, architects, and stakeholders to ensure alignment with best practices.

Qualifications

• Bachelor’s degree or equivalent in an IS/CS/related field.
• 3–5+ years of business analysis, with 2+ years on ServiceNow implementations.
• Experience gathering requirements via workshops and agile environments.

Responsibilities

• Engage stakeholders to identify, document, and prioritize business requirements for ServiceNow implementations, translating needs into actionable user stories and acceptance criteria.
• Conduct workshops, interviews, and process mapping sessions to capture current and future workflows, supporting process design and documentation.
• Collaborate with ServiceNow developers, architects, and platform owners to translate requirements into platform configurations, workflows, and automation, ensuring alignment with best practices and platform capabilities.
• Support data model, integration, and UI/UX design discussions, and participate in Agile or hybrid delivery activities such as sprint planning, backlog grooming, and user acceptance testing cycles.
• Ensure delivered solutions meet defined requirements and quality standards, coordinate user acceptance testing, and resolve issues as needed.
• Serve as the liaison between business units, IT, and the ServiceNow delivery team, providing project updates, status reports, and training sessions as needed.

Skills

Business analysis

Stakeholder management

Requirements gathering

Communication

Agile

Education

Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field

Tools

ServiceNow

Tenable

CrowdStrike

Job description

Windward Consulting is seeking an experienced ServiceNow Integrated Risk Management (IRM) and Vulnerability Response (VR) Business Process Consultant to drive the implementation and adoption of ServiceNow across government and commercial clients.

You will bridge business needs with technical solutions, gathering requirements and designing processes while collaborating with developers, architects, and stakeholders to ensure alignment with best practices.