Remote ServiceNow CSM Team Lead - Agile & Mentorship

Crossfuze; United States; Remote; USD 160,000 - 180,000; Full time

Benefits offered by this job

Flexible remote work options

Paid maternity and paternity leave

Competitive training & development programs

Healthcare Plan

401(k) with employer match

Premium Calm app subscription

Job summary

A leading IT services company is seeking a Development Team Lead for its remote ServiceNow team. In this role, you will lead, mentor, and manage technical initiatives while ensuring efficient team collaboration across time zones. Candidates should have strong ServiceNow experience along with skills in web technologies and ITIL methodologies. A Bachelor's degree in a technical field is required, and familiarity with Agile practices is preferred. This position offers a flexible working environment and competitive compensation.

Qualifications

• 4+ years of experience implementing, configuring, and developing ServiceNow modules and applications.
• Minimum of 3 years of experience with common web technologies and networking.
• Strong understanding of ITIL methodologies.

Responsibilities

• Lead the team using Agile Scrum methodology.
• Provide mentorship to junior team members.
• Perform hands-on ServiceNow development.

Skills

Excellent communication skills

Ability to work independently and collaboratively

Strong understanding of ITIL methodologies

Experience with web technologies (e.g., XML, HTML)

Education

Bachelor's degree in computer science or similar

Tools

ServiceNow

JavaScript

HTML

Job description

A leading IT services company is seeking a Development Team Lead for its remote ServiceNow team. In this role, you will lead, mentor, and manage technical initiatives while ensuring efficient team collaboration across time zones. Candidates should have strong ServiceNow experience along with skills in web technologies and ITIL methodologies. A Bachelor's degree in a technical field is required, and familiarity with Agile practices is preferred. This position offers a flexible working environment and competitive compensation.