Remote ServiceNow CSM Developer Secret Clearance

PSR Associates, Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

PSR Associates is seeking a ServiceNow CSM Developer to support an Army Acquisition Program. The role focuses on case management, workflow automation, and approvals within a ServiceNow-based solution, enabling streamlined intake, routing, and decision tracking.

The candidate will design, develop, and support automated workflows, manage registrations, and ensure documentation and release readiness in a federal government environment.

Qualifications

• Hands-on ServiceNow development and configuration experience with CSM.
• Experience with Flow Designer, Business Rules, UI Policies, Client Scripts, ACLs.
• Experience supporting Federal Government environment.
• Experience with testing and deployments.

Responsibilities

• Configure and maintain the ServiceNow CSM solution.
• Develop and maintain Case Management capabilities.
• Develop approval workflows, routing rules, notifications, delegated approvals, and Flow Designer configurations.
• Gather requirements and translate Army acquisition processes into ServiceNow solutions.
• Configure ACLs and role-based access controls.
• Provide reporting and knowledge transfer.

Skills

Workflow design

Requirements gathering

Testing

Tools

ServiceNow

Flow Designer

Job description

PSR Associates is seeking a ServiceNow CSM Developer to support an Army Acquisition Program. The role focuses on case management, workflow automation, and approvals within a ServiceNow-based solution, enabling streamlined intake, routing, and decision tracking.

The candidate will design, develop, and support automated workflows, manage registrations, and ensure documentation and release readiness in a federal government environment.