Remote ServiceNow Analyst – ITSM & Documentation Lead

ASM Research, An Accenture Federal Services Company; Saint Paul (MN); Remote; USD 70,000 - 91,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company is seeking a ServiceNow Analyst to analyze and configure the enterprise ServiceNow platform, documenting requirements and implementing lightweight workflow changes. You will maintain configuration records, collaborate with engineers on enhancements, and support backup, recovery, and disaster-recovery testing.

The role requires documenting architecture, data flows, and procedures for audits and continuity planning, plus contributing to user

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent work experience.
• 0–3 years of experience in ServiceNow, ITSM support, business/systems analysis, or related roles.
• Strong problem-solving, communication, and collaboration skills; translate business needs into clear functional requirements and simple configurations.
• Familiarity with ServiceNow workflows, forms, reporting, and basic administration concepts.

Responsibilities

• Gather and document business and functional requirements for new or enhanced ServiceNow features, including ITSM and other enterprise-service processes.
• Configure basic workflows, forms, fields, catalogs, and reports in ServiceNow to support incident, request, change, and related service-management processes.
• Maintain comprehensive platform documentation, including configuration details, architecture diagrams, data flows, and operational procedures for audits and continuity planning.
• Participate in backup, recovery, and disaster-recovery planning and testing for ServiceNow, updating documentation as changes occur.
• Support training and enablement by contributing to user guides, knowledge-base articles, and quick-reference materials for ServiceNow capabilities.
• Coordinate with ServiceNow engineers and architects on more complex enhancements, providing clear requirements, test cases, and feedback during configuration and UAT.
• Assist with routine operations and monitoring for the platform, including basic troubleshooting and coordination with support teams.

Skills

Problem-solving

Communication

Collaboration

ServiceNow knowledge

Documentation

Education

Bachelor's degree in CS/IT/Engineering

Tools

ServiceNow

Job description

ASM Research, An Accenture Federal Services Company is seeking a ServiceNow Analyst to analyze and configure the enterprise ServiceNow platform, documenting requirements and implementing lightweight workflow changes. You will maintain configuration records, collaborate with engineers on enhancements, and support backup, recovery, and disaster-recovery testing.

The role requires documenting architecture, data flows, and procedures for audits and continuity planning, plus contributing to user