Remote ServiceNow Analyst — ITSM Config & Documentation Lead

ASM Research, An Accenture Federal Services Company; Des Moines (IA); Remote; USD 70,000 - 91,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company seeks a ServiceNow Analyst to analyze and configure the enterprise ServiceNow platform, documenting requirements and implementing lightweight workflow changes. The role maintains configurations, procedures, and training materials to align with operational needs and continuity objectives.

You will coordinate with engineers on enhancements, support backup and disaster-recovery testing, and ensure accurate documentation for audits and continuity

Qualifications

• Bachelor's degree or equivalent work experience.
• 0–3 years of experience in ServiceNow, ITSM support, or related analysis roles.
• Strong problem-solving, communication, and collaboration skills.
• Familiarity with ServiceNow workflows, forms, reporting, and basic administration concepts.
• Ability to obtain and maintain a Public Trust investigation and U.S. citizenship for remote federal IT work.

Responsibilities

• Gather and document business and functional requirements for ServiceNow features.
• Configure basic workflows, forms, catalogs, and reports in ServiceNow.
• Maintain platform documentation including configurations and procedures.
• Participate in backup, recovery and disaster-recovery planning and testing.
• Support training and enablement with user guides and knowledge-base articles.
• Coordinate with ServiceNow engineers on complex enhancements and UAT.
• Assist with routine operations and monitoring of the platform.

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant work experience

Job description

ASM Research, An Accenture Federal Services Company seeks a ServiceNow Analyst to analyze and configure the enterprise ServiceNow platform, documenting requirements and implementing lightweight workflow changes. The role maintains configurations, procedures, and training materials to align with operational needs and continuity objectives.

You will coordinate with engineers on enhancements, support backup and disaster-recovery testing, and ensure accurate documentation for audits and continuity