Remote ServiceNow Analyst & IT Asset Management Lead

ASM Research, An Accenture Federal Services Company; Charleston (WV); Remote; USD 70,000 - 91,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a ServiceNow Analyst to analyze and configure the enterprise ServiceNow platform, documenting requirements and implementing lightweight changes to workflows, forms, and reports.

The role collaborates with stakeholders to ensure capabilities and continuity-of-operations; maintains configuration records and procedures; supports training materials, backups, and disaster-recovery testing for ServiceNow services.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant work experience.
• 0–3 years of experience in ServiceNow, ITSM support, business/systems analysis, or closely related application-support roles.
• Strong problem-solving, communication, and collaboration skills, with the ability to translate business needs into clear functional requirements and simple configurations.
• Familiarity with ServiceNow workflows, forms, reporting, and basic administration concepts, or with comparable IT service-management platforms.
• Ability to create and maintain high-quality documentation, including configuration records, procedures, and user-facing materials.
• Ability to obtain and maintain a Public Trust investigation and U.S. citizenship as required for this remote federal IT position.

Responsibilities

• Gather and document business and functional requirements for new or enhanced ServiceNow features, including ITSM and other enterprise-service processes.
• Configure basic workflows, forms, fields, catalogs, and reports in ServiceNow to support incident, request, change, and related service-management processes.
• Maintain comprehensive platform documentation, including configuration details, architecture diagrams, data flows, and operational procedures required for audits and continuity planning.
• Participate in backup, recovery, and disaster-recovery planning and testing for ServiceNow, helping validate procedures and update documentation as changes occur.
• Support training and enablement by contributing to user guides, knowledge-base articles, and quick-reference materials for ServiceNow capabilities.
• Coordinate with ServiceNow engineers and architects on more complex enhancements, providing clear requirements, test cases, and feedback during configuration and UAT.
• Assist with routine operations and monitoring for the platform, including basic troubleshooting, issue documentation, and coordination with support teams.

Skills

Problem-solving

Communication

Collaboration

ServiceNow Knowledge

Documentation

Public Trust eligibility

Education

Bachelor's degree or equivalent relevant work experience

Job description

ASM Research, An Accenture Federal Services Company, seeks a ServiceNow Analyst to analyze and configure the enterprise ServiceNow platform, documenting requirements and implementing lightweight changes to workflows, forms, and reports.

The role collaborates with stakeholders to ensure capabilities and continuity-of-operations; maintains configuration records and procedures; supports training materials, backups, and disaster-recovery testing for ServiceNow services.