Remote ServiceNow AI Lead Analyst

Sentara Health; Manchester (NH); Remote; USD 99,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with employer match

Paid Time Off

Job summary

Sentara Health is seeking a Lead IT Analyst to join its ServiceNow AI initiatives in a fully remote role. The position focuses on implementing and optimizing AI-powered support across the enterprise, with opportunity to advance in a cutting-edge healthcare IT environment.

The ideal candidate has hands-on ServiceNow experience, strong analytical and communication skills, and the ability to work independently while guiding others.

Qualifications

• Experience using the ServiceNow platform.
• Active ServiceNow certification (CSA, CAD, CIS or similar).
• Strong organizational and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to lead initiatives and drive work to completion.

Responsibilities

• Support the implementation and adoption of ServiceNow AI solutions.
• Develop, organize, maintain, and validate knowledge content used by ServiceNow AI tools.
• Ensure information is accurate, searchable, and optimized for AI-driven experiences.
• Collaborate with ServiceNow admins, developers, and stakeholders to improve knowledge management.
• Analyze ServiceNow tickets and support trends to identify content gaps and improvements.
• Assist with testing and validating AI-generated responses and recommendations.
• Recommend enhancements to improve user experience and efficiency.
• Mentor teammates while driving project deliverables to completion.
• Work independently and with IT teams to support enterprise initiatives.

Skills

ServiceNow platform

Ticket management

Knowledge management

Analytical skills

Communication skills

Mentoring

Independence

Education

High School Diploma

Associate's or Bachelor's degree in IT / CS / Healthcare Informatics / BIS

Tools

ServiceNow CSA/CAD/CIS

Job description

Sentara Health is seeking a Lead IT Analyst to join its ServiceNow AI initiatives in a fully remote role. The position focuses on implementing and optimizing AI-powered support across the enterprise, with opportunity to advance in a cutting-edge healthcare IT environment.

The ideal candidate has hands-on ServiceNow experience, strong analytical and communication skills, and the ability to work independently while guiding others.