Remote Service Training Instructor — Truck Tech Expert

PACCAR; Georgia; Remote; USD 90,000 - 142,000; Full time

Benefits offered by this job

401k with company match

Pension plan

Paid time off

Tuition reimbursement

Medical, dental, and vision plans

Job summary

Kenworth, part of PACCAR, is hiring a Service Training Instructor to educate dealership and customer service technicians on engine, electronics, and vehicle technologies. You will update training materials, develop courses, and collaborate with Engineering, Manufacturing, and Marketing to deliver effective programs.

The role focuses on building relationships across a broad dealer network, shaping future training programs, and supporting innovative products in the commercial vehicle industry.

Qualifications

• Bachelor's degree required or in progress; or Associates/Technical Degree with combination of relevant work experience in lieu of Bachelor's degree required
• Preference for Diesel engine certifications or Automotive OEM certifications
• 5+ years previous full-time work experience required
• Previous experience in production and delivery of industrial training materials highly desired, and/or
• Previous experience in dealership service or service management in commercial truck industry strongly preferred; and/or Demonstrated knowledge of heavy-duty truck products and manufacturing process desired
• Ability to coordinate large, complex projects for on-time delivery
• Excellent verbal and written communication skills including the delivery of formal classroom presentations
• Personal computer skills including Windows, Word, Excel and PowerPoint required
• Excellent interpersonal skills including the ability to develop trusting business relationships

Responsibilities

• Present assigned classroom sessions to dealership and customer service technicians in classroom and virtual settings regarding features and benefits, maintenance, and repair of Kenworth products and PACCAR engines
• Support the update and maintenance of technical service training materials and training aids in electronic and other formats based on research and feedback from dealerships, Kenworth field personnel, and Kenworth customer service and warranty
• Responsible for one or more existing technical courses
• May be responsible for developing a new course or prerequisite module, including objectives, content and final exam testing
• Work with Senior or Lead Training Instructor as well as with Field Service, Dealers, and Kenworth management to identify training needs for new and existing products
• Coordinate involvement of other departments to design classroom support materials and training aids
• Explore and evaluate alternative media for classroom and virtual training venues
• 25-50% travel required

Skills

Verbal communication

Written communication

Project coordination

Interpersonal skills

Technical training delivery

Education

Bachelor's degree or in progress

Associates/Technical Degree with relevant experience

Tools

Windows

Word

Excel

PowerPoint

Job description

Kenworth, part of PACCAR, is hiring a Service Training Instructor to educate dealership and customer service technicians on engine, electronics, and vehicle technologies. You will update training materials, develop courses, and collaborate with Engineering, Manufacturing, and Marketing to deliver effective programs.

The role focuses on building relationships across a broad dealer network, shaping future training programs, and supporting innovative products in the commercial vehicle industry.